Your Go-to Free Zoho Assist Alternative
Switch to HelpWire, the intuitive and free alternative to Zoho Assist, and enjoy essential features for speedy remote support on Windows, Linux, and macOS, all while optimizing costs.
- Intuitive interface
- A free solution tailored to optimize your IT budget
HelpWire vs. Zoho Assist: A Side-by-Side Look
Delve into our comprehensive chart that compares the pricing and feature sets of HelpWire and Zoho Assist.
| Features |
HelpWire
|
Zoho Assist
Free
Standard
Professional
Enterprise
| |||
|---|---|---|---|---|---|
| Price per month (billed annually) | |||||
| Price per month (billed annually) | Free | Free | €10 | €15 | €24 |
| Multi-Platform Support | |||||
| Multi-Platform Support | Windows/ Mac/ Linux | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS |
| Privacy and Security (TLS and AES-256-bit encryption, 2FA) | |||||
| Privacy and Security (TLS and AES-256-bit encryption, 2FA) | |||||
| File Transfer | |||||
| File Transfer | |||||
| Multi-Monitor View | |||||
| Multi-Monitor View | |||||
| Chat and Communication | |||||
| Chat and Communication | Text | Text | Text and voice | Text and voice | Text, voice, video, and VOIP |
| Attended Access | |||||
| Attended Access | |||||
| Mobile Support | |||||
| Mobile Support | Needs extra module | Needs extra module | |||
| Screen Sharing | |||||
| Screen Sharing | |||||
| Session Recording | |||||
| Session Recording | |||||
| Customization | |||||
| Customization | |||||
| Session Notes | |||||
| Session Notes |
Distinctive HelpWire Features
Highlighting what makes HelpWire a preferred choice in the realm of remote support services.
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Easy Session Start
Initiate remote sessions with HelpWire by sending out a unique remote desktop connection URL to each client. This method negates the hassle of managing session IDs and passwords.
Instant Chat
Benefit from real-time support chat that expedites issue resolution, empowering tech support personnel to swiftly grasp problem specifics and roll out immediate solutions.
Effortless File Transfer
Send files seamlessly from the operator’s system and to the remote client by simply copying and pasting them within the active remote desktop window.
Multi-Monitor Support
Empower your remote support by visualizing two displays of a client’s machine concurrently, or easily toggling between several screens during assistance.
Robust Security
Ensure your data remains safeguarded with robust HelpWire security measures, including two-factor authentication, TLS/SSL channels, and comprehensive AES-256 data encryption.
Diverse Remote Support Scenarios
For Growing Businesses
With HelpWire, a remote support software for small businesses, SMBs can meticulously manage expenses, deliver unparalleled remote client assistance, and elevate their tech team’s productivity with this easy-to-use service.
For Educational Institutions
Remote support for educational institutions can efficiently diagnose and rectify challenges on devices used by learners and teaching staff.
For IT Support Crews
HelpWire, a remote support software for tech consultants, streamlines problem-solving by providing timely, on-demand assistance to users struggling with configuring system settings or installing new software.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
When selecting the most fitting Zoho Assist alternative, bear these critical considerations in mind:
- Features: Ensure your chosen software encompasses the remote support features you require, such as real-time chat, file sharing, and platform versatility.
- User Interface: Opt for an application that touts a user-centric design, enabling your team to seamlessly harness all its tools.
- Price Point: Seek a solution that aligns with your budget and supports your organization's scale, and remain vigilant of hidden fees or constraints.
Absolutely! HelpWire shines as a top free Zoho Assist alternative, thanks to its robust feature set, secure connections, and intuitive layout.
Zoho Assist does introduce a free version, albeit with restricted functionalities. While it may suffice for basic, individual remote support tasks, its expansive feature set is reserved for its premium tiers.