Your Go-to Free Zoho Assist Alternative
Switch to HelpWire, the intuitive and free alternative to Zoho Assist, and enjoy essential features for speedy remote support on Windows, Linux, and macOS, all while optimizing costs.
- Intuitive interface
- A free solution tailored to optimize your IT budget
HelpWire vs. Zoho Assist: A Side-by-Side Look
Delve into our comprehensive chart that compares the pricing and feature sets of HelpWire and Zoho Assist.
| Features |
HelpWire
|
Zoho Assist
Free
Standard
Professional
Enterprise
| |||
|---|---|---|---|---|---|
| Price per month (billed annually) | |||||
| Price per month (billed annually) | Free | Free | €10 | €15 | €24 |
| Multi-Platform Support | |||||
| Multi-Platform Support | Windows/ Mac/ Linux | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS |
| Privacy and Security (TLS and AES-256-bit encryption, 2FA) | |||||
| Privacy and Security (TLS and AES-256-bit encryption, 2FA) | |||||
| File Transfer | |||||
| File Transfer | |||||
| Multi-Monitor View | |||||
| Multi-Monitor View | |||||
| Chat and Communication | |||||
| Chat and Communication | Text | Text | Text and voice | Text and voice | Text, voice, video, and VOIP |
| Attended Access | |||||
| Attended Access | |||||
| Mobile Support | |||||
| Mobile Support | Needs extra module | Needs extra module | |||
| Screen Sharing | |||||
| Screen Sharing | |||||
| Session Recording | |||||
| Session Recording | |||||
| Customization | |||||
| Customization | |||||
| Session Notes | |||||
| Session Notes |
Distinctive HelpWire Features
Highlighting what makes HelpWire a preferred choice in the realm of remote support services.
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Easy Session Start
Initiate remote sessions with HelpWire by sending out a unique remote desktop connection URL to each client. This method negates the hassle of managing session IDs and passwords.
Instant Chat
Benefit from real-time support chat that expedites issue resolution, empowering tech support personnel to swiftly grasp problem specifics and roll out immediate solutions.
Effortless File Transfer
Send files seamlessly from the operator’s system and to the remote client by simply copying and pasting them within the active remote desktop window.
Multi-Monitor Support
Empower your remote support by visualizing two displays of a client’s machine concurrently, or easily toggling between several screens during assistance.
Robust Security
Ensure your data remains safeguarded with robust HelpWire security measures, including two-factor authentication, TLS/SSL channels, and comprehensive AES-256 data encryption.
Diverse Remote Support Scenarios
For Growing Businesses
With HelpWire, a remote support software for small businesses, SMBs can meticulously manage expenses, deliver unparalleled remote client assistance, and elevate their tech team’s productivity with this easy-to-use service.
For Educational Institutions
Remote support for educational institutions can efficiently diagnose and rectify challenges on devices used by learners and teaching staff.
For IT Support Crews
HelpWire, a remote support software for tech consultants, streamlines problem-solving by providing timely, on-demand assistance to users struggling with configuring system settings or installing new software.
FAQ
When selecting the most fitting Zoho Assist alternative, bear these critical considerations in mind:
- Features: Ensure your chosen software encompasses the remote support features you require, such as real-time chat, file sharing, and platform versatility.
- User Interface: Opt for an application that touts a user-centric design, enabling your team to seamlessly harness all its tools.
- Price Point: Seek a solution that aligns with your budget and supports your organization's scale, and remain vigilant of hidden fees or constraints.
Absolutely! HelpWire shines as a top free Zoho Assist alternative, thanks to its robust feature set, secure connections, and intuitive layout.
Zoho Assist does introduce a free version, albeit with restricted functionalities. While it may suffice for basic, individual remote support tasks, its expansive feature set is reserved for its premium tiers.