HelpWire boasts an easy-to-navigate interface, granting system administrators effortless remote access to employees' computers for software installation and troubleshooting tasks.
Remote Desktop Service SysAdmins
HelpWire empowers system administrators with the ability to remotely access desktops, apply updates, install software, troubleshoot, and execute various administrative tasks.
Intuitive and Streamlined Remote Support
Cross-Platform Compatibility
Since sysadmins often need to connect to workstations with diverse operating systems, HelpWire ensures seamless integration between macOS, Linux, and Windows devices.
Cost-Efficient Tool
HelpWire provides a robust suite of tools to boost your remote support capabilities free of charge, leading to significant budgetary savings.
HelpWire’s Highlight Features
As an advanced remote desktop administration tool, HelpWire presents an array of features crucial for the effective execution of remote system administrative tasks.
Multi-Workstation Control
Establish simultaneous remote connections to multiple workstations of a single client and toggle between them effortlessly for heightened efficiency.
Multi-Monitor Support
Facilitate side-by-side views of two remote screens or alternate between multiple remote monitor displays for a comprehensive remote session.
Client Management
HelpWire's remote administration software streamlines client management and tracking, letting you annotate client issues directly within the browser.
Simple Session Initiation
HelpWire employs uniquely generated client apps for each remote session, circumventing the need to juggle session IDs and passwords.
Instant Messaging
HelpWire's built-in support chat feature facilitates swift and straightforward communication between sysadmins and clients, obviating the need for lengthy emails or frequent phone calls.
File Transfer
HelpWire is a remote administration tool that streamlines technical assistance by enabling administrators to effortlessly copy and paste files directly to the remote desktop window.
Strong Security
HelpWire security prioritizes safeguarding the remote desktop environment through dependable authentication, AWS-based infrastructure, and top-tier encryption protocols
Secure Authentication
HelpWire safeguards your data with the Auth0 integrated authentication system, a platform trusted by giants like Microsoft, AWS, and many more.
End-to-End Encryption
Access remote desktops securely using connection protocols such as HTTPS and WSS, bolstered by TLS/SSL and the advanced AES-256 encryption methodology.
Dependable Data Hosting
Rest assured, your data and client information reside securely within HelpWire’s AWS cloud infrastructure, a platform also favored by industry leaders like Samsung, Philips, Disney, Netflix, and NASA.
Сonsent-Based Access
HelpWire ensures you can only access a client's remote workstation with their explicit consent.
Users Talk about HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024