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Free Remote Support Software for Small Businesses

HelpWire is the best remote access software for small businesses. This free, secure, and easy-to-use solution simplifies IT operations by working across Mac, Linux, and Windows systems.

Advantages of Remote Support Software for SMBs

IT professionals use remote support software to quickly access and control remote computers. It allows them to provide effective technical assistance even without physically accessing the systems.

Small and mid-size businesses (SMBs) with limited workforce and budget for an in-house IT department find the free remote desktop software especially helpful. It provides more flexibility and security for various use cases, such as:

  • Installing new software and latest updates, avoiding on-site visits
  • Remotely fixing and diagnosing system issues
  • Troubleshooting technical problems remotely
  • Assisting users in real-time, enhancing productivity and uptime

HelpWire’s remote access solution for small businesses is secure, scalable, and cost-effective, ideal for businesses with limited resources. This free tool helps businesses address their IT challenges effectively with secure remote access without investing in expensive in-house infrastructure. Its main advantages are:

  • Cost-efficiency: No need for on-site visits or in-house IT staff.
  • Security: Encrypted connections for improved security and peace of mind.
  • Speed: Faster issue resolution and troubleshooting services.
  • Flexibility: Operate from any location to assist users and resolve issues.

These features make HelpWire an indispensable tool for SMBs looking to streamline their operations and keep costs down.

Why Is HelpWire’s Remote Desktop Software
Best for SMBs?

SMBs prefer using remote desktop software by HelpWire for the following reasons:
Free remote support solution

Cost-Effectiveness

HelpWire offers free remote support software for SMBs, saving them money in building in-house IT support teams without affecting service quality. This enables businesses to invest those savings in growth, meeting customer demands, and enhancing operations

Remote desktop tool for Mac, Linux, and Windows

Simplicity and Ease-of-Use

Provide instant support to clients using HelpWire’s intuitive and straightforward user interface. The remote desktop software offers a simple learning curve to beginners and expert users alike, helping them start remote sessions effortlessly to resolve issues and assist customers.

Flexibility and Scalability

HelpWire grows with your business, supporting expansion across distances to serve more clients while maintaining consistent, high-quality service. Manage everything effortlessly from convenient web accounts.

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Advanced Features by HelpWire

HelpWire offers a comprehensive feature set that simplifies IT support for small businesses. Highlights include fast and reliable connectivity, optimized remote desktop performance, and robust security measures, making HelpWire the go-to remote support software for small businesses.

Multiple workstations

Multiple Workstations Control

HelpWire allows a single client to connect to and control multiple desktops concurrently, enabling easy switching between the connected desktops for enhanced productivity.

Initiate a remote support session

Effortless Session Initiation

Remote sessions are initiated using dynamically generated, unique client apps. This method eliminates the need for managing session IDs and passwords.

File transfer to boost remote support

Convenient File Transfer

Effortlessly transfer files by copying and pasting them from the technician’s computer to the remote session window.

Multiple workstations

Multi-Monitor View

Users can view two displays from a remote workstation simultaneously or switch between multiple monitors when providing support.

Built-in chat for remote support

Real-Time Chat

HelpWire offers real-time support chat functionality, enabling SMB support teams to interact easily with clients. This direct communication provides additional insight into issues, facilitating more effective resolutions.

Cross-Platform Support

Cross-Platform Support

HelpWire supports key operating systems - Linux, macOS, and Windows. Provide the best support to clients on their preferred platform.

Effective Team Management

Effective Team Management

HelpWire adapts to your team with features like role hierarchy, cross-team access, and easy teammate management — add or remove members anytime with ease.

Easy client management for remote support

Client Management

Efficient client management tools make it easy to keep track of your clients. Add notes about a specific client or issue directly from your browser to enhance your support team’s effectiveness.

Explore all Features

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
price icon
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
Frequently Asked Questions