Remote Support Software for Retail

HelpWire delivers secure connectivity to remote point-of-sales devices to support retail establishments. Retailers can quickly connect to remote locations to streamline processes like managing inventory and ordering merchandise for sale.

Free download

Simplified POS remote support

HelpWire offers retail a user-friendly interface and a simple method of providing secure retail remote access. Users with basic computer skills can quickly establish remote connectivity without complicated IDs or passwords.

Remote desktop tool for Mac, Linux, and Windows

Cross-Platform Support

HelpWire enables seamless remote support across Windows, Linux, and macOS, allowing retailers to troubleshoot POS and other software issues effectively across diverse setups and locations.

Secure Data Protection

HelpWire protects data with strong AES-256 encryption, secure access with the TLS/SSL protocols, and Auth0 authentication. The software is hosted on AWS servers to provide secure remote access for retail stores. Teams can safely deliver remote POS technical support to keep retail equipment operating efficiently.

HelpWire’s Feature Set

HelpWire offers users a comprehensive feature set that supports secure remote access for retail businesses. Features such as advanced security, reliable connectivity, and superior remote desktop performance streamline troubleshooting technical problems with retail equipment located anywhere.

Multiple Workstation Support

HelpWire lets tech support teams access multiple computers simultaneously for more efficient problem resolution.

File Transfer

Users can transfer files to a remote POS desktop session using the software’s copy-and-paste functionality.

Remote desktop software with multi-monitor support

Multi-Monitor View

The Multi-monitor feature allows technicians to choose a side-by-side display or alternate modes to handle user problems more efficiently.

Support Chat

HelpWire allows users to reach out to clients directly via the integrated support chat. This feature keeps a record of your discussion for easy access in the future.

Client Management

HelpWire enables effortless client management of retail customers, streamlining remote tech support. Through its client management features, users can improve issue tracking by appending notes about clients directly from the browser.

Team Management

Team management features include setting hierarchical roles, sending teammate invitations, and supporting cross-team access. HelpWire can be adapted to fit the needs of your support team.

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How HelpWire’s Remote Support Resolves Retail Challenges

Remote support can help retailers face productivity, efficiency, and customer satisfaction challenges. Following are some of the ways HelpWire minimizes issues that affect the retail industry.

• Ineffective inventory management: It can be challenging for retailers to achieve effective real-time inventory management. Lack of remote access can lead to empty shelves and inaccurate inventory oversight, causing retailers to lose business.

HelpWire Solves It: HelpWire provides retailers with efficient and secure real-time access to remote inventory systems to streamline supply chains and improve stock management.

• Unexpected Downtime: Problems with retail equipment like POS systems may result in unexpected and lengthy downtime waiting for onsite technicians. Customer service is affected and retailers can lose substantial business due to system outages.

HelpWire Solves It: HelpWire reduces downtime and business disruptions with remote, real-time problem determination and resolution to keep retail systems operational and maintain customer satisfaction.

• Higher Operational Costs: Onsite problem resolution is time-consuming and expensive. Labor, travel, and extended downtime costs can quickly add up for retail companies with multiple locations.

HelpWire Solves It: HelpWire provides an economical solution for retailers with secure and streamlined remote support that facilitates more efficient business practices without high subscription fees.

• Inefficient Device Oversight: IT teams need help managing and monitoring devices in multiple retail locations. It can be difficult to maintain consistent operations and proactively identify issues before they impact the business.

HelpWire Solves It: HelpWire’s centralized remote access lets IT teams efficiently manage devices in diverse locations. Technicians can quickly address emerging issues to ensure smooth operations for retail businesses.