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Free and Secure Remote Access for Remote Work

HelpWire is an ideal tool for employers and employees, making their remote work simple and secure. It ensures safe access to home and office workstations while delivering fast, reliable connections for smooth server management.

Ease of Use and Installation

Ease of Use and Installation

HelpWire offers a user-friendly interface that makes accessing its features easy and seamless. Without any learning curve, it provides immediate benefits, giving you secure remote access for remote work with just a few clicks.

Unattended Access

Unattended Access

HelpWire also gives you complete remote access to company workstations, facilitating smooth remote server management. It also allows system administrators to assist even when an employee's computer is unattended.

Security

HelpWire guarantees exceptional data security with AES-256 encryption and TLS/SSL protocols. Its strong security system uses Auth0 for safe authentications and AWS servers for sound data storage.

Security

HelpWire’s Highlight Features

Enjoy ultra-fast connectivity, improved remote desktop capabilities, and excellent security — all in one powerful solution.

Quick Session Initiation

Quick Session Initiation

HelpWire simplifies remote work by using unique links instead of session IDs and passwords, ensuring you experience a secure and hassle-free collaboration.

File Transfer

File Transfer

HelpWire simplifies file transfers. It’s easy — just copy the files from your local computer and paste them directly into the client's remote desktop.

Multi-Monitor View

Multi-Monitor View

For remote work, your team members can handle tasks efficiently by switching between multiple monitors or using dual-monitor setups simultaneously.

Multi-User Chat

Multi-User Chat

HelpWire makes it easy to collaborate in real time, allowing multiple team members to seamlessly support the same client while working remotely.

Adjustable Display Settings

Adjustable Display Settings

Customize your remote client’s display to suit your remote work from anywhere. Adjust the width and height, retain the original settings, or choose the best fit for a more suitable view.

Client Management

Client Management

Remote tech support teams can easily track serviced clients and manage them directly from their browsers, making their operations efficient.

Team Management

Team Management

HelpWire also improves remote collaboration with features like role hierarchy, teammate invites, cross-team access, and more.

Cross-Platform Support

Cross-Platform Support

HelpWire makes remote work easier by offering comprehensive Windows, Linux, and macOS support, ensuring you get fast solutions in any IT environment.

Secure Remote Access - Benefits for Employees

  • Reliable IT Support: Whenever you experience technical issues, waiting for on-site support can be overwhelming. With HelpWire, employees can receive immediate remote assistance, allowing IT teams and Sys Admins to access and resolve problems quickly, reducing downtime.
  • Access to Office Resources: Employees usually need access to essential files, software, or systems, whether in the office, on the go, or getting involved in remote work from home. HelpWire also ensures smooth connections to remote computers and servers, ensuring you get an uninterrupted and seamless workflow.
  • Enhanced Remote Performance: Traditional VPNs or RDPs often struggle with high-performance tasks like resource-intensive applications or 4K streaming. In this case, HelpWire offers superior performance, allowing employees to handle demanding tasks efficiently through remote desktops.
  • Secure Personal Usage: Unlike traditional VPNs, which route all traffic through corporate networks, HelpWire eliminates unnecessary backhauling, prioritizing work-related activities while keeping personal usage private and orderly.
  • Remote Server Access: HelpWire also offers secure remote access for employees, allowing them to use applications, retrieve files, and collaborate on shared resources like databases. IT teams and developers can also monitor, test, and deploy updates remotely.

Secure Remote Access - Benefits for Employers

  • Enhanced Security: Remote work from anywhere increases unauthorized access and the risk of data breaches. To address this, HelpWire safeguards your connections with advanced encryption and multi-factor authentication, protecting your sensitive business data. IT teams can also monitor sessions to ensure compliance with security protocols, adding an extra layer of protection.
  • Always Up-to-Date: Unlike traditional VPN and RDP setups, which require manual updates, HelpWire’s infrastructure is automatically updated. This ensures improved reliability, strong security, and time savings while minimizing the risk of vulnerabilities from outdated systems.
  • Cross-Platform Compatibility: Although managing multiple platforms can be tough, HelpWire makes it easy with consistent support across major operating systems. Employees can remain productive on Windows, Mac, or Linux workstations, while IT teams experience an effective management system.
  • Responsible Customer Support: Technical issues can affect and slow down operations. As such, HelpWire provides reliable customer support, delivering quick resolutions without the issue of troubleshooting complex problems like VPN or RDP errors.
  • Cost Efficiency: HelpWire provides a cost-effective solution for accessing advanced remote work features, helping you boost efficiency with minimal expenses. Small businesses can also save on subscriptions and operational expenses, all while streamlining remote workflows.

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024