HelpWire empowers manufacturing technicians with secure remote access to troubleshoot systems, boosting efficiency, reducing downtime, and ensuring smooth production across Mac, Windows, and Linux platforms.
For organizations within the manufacturing and industrial domains, HelpWire’s cross-platform functionality guarantees smooth remote connections on Windows, Linux and macOS machines.
HelpWire is free to use, helping IT teams in manufacturing companies save significant costs by reducing the need for on-site visits. Its efficient remote support functions seamlessly, as if physically present near the client system.
HelpWire empowers manufacturing teams with both unattended and on-demand remote access to industrial equipment. It enables technicians to remotely troubleshoot machinery, perform maintenance, and provide real-time assistance to operators, minimizing downtime and driving maximum productivity with seamless and secure connectivity.
With optimized remote desktops, enhanced security, and reliable connectivity, HelpWire stands out as a top choice for both on-demand and unattended remote support across various industries.
Set up remote sessions effortlessly without juggling IDs and passwords, thanks to HelpWire's dynamically generated, unique client apps.
HelpWire’s chat functionality ensures direct client interactions, expediting problem resolutions and boosting customer satisfaction.
Files can easily be transferred from a local machine to a remote desktop by copying and pasting the items.
HelpWire's client management features enhance customer service efficiency. Organize clients into lists for streamlined reference and annotate issues directly from your browser.
Multiple remote workstation support lets a technician easily switch between several of a remote client’s desktops in a single session.
Visualize content from two client workstations concurrently to optimize customer support.
HelpWire assures manufacturing and industrial organizations of unwavering security, preserving the confidentiality and integrity of client communications and their valuable data assets.
Learn more about HelpWire’s Security
HelpWire leverages robust, industry-standard SSL/TLS encryption, safeguarding data transfers between support technicians and remote client sessions.
Secure remote connections can be established without making any client firewall connections to simplify support and increase session security.
Technicians need to obtain client consent before establishing a remote support connection for added security.
HelpWire employs Auth0, a trusted user authentication service, to ensure all logins are secure and initiated by authorized users.
