Free Remote Support Software for MSP

HelpWire provides Managed Service Providers (MSPs) with a user-friendly remote support solution, enabling secure connections to client systems for quick issue resolution and lower support costs.

Free download

Why Remote Support Software is Essential for Managed Service Providers (MSPs)

Part of MSPs’ daily workload is to address and resolve customer issues. To ensure customer satisfaction, it’s essential to tackle these problems right away. However, troubleshooting technical issues can be overwhelming without the proper tools. One solution is to use a high-performing MSP remote support software that improves workflows and accelerates support services.

Here’s how a remote support software can benefit MSPs:

Reliable Remote Support Service: MSPs can deliver remote support to employees working from home, regardless of location.
No-Hassle Device Growth Management: Even with multiple personal devices in the workplace, MSP remote desktops provide secure, reliable support across different platforms.
Enhanced Customer Satisfaction: With the right software, MSPs can offer fast, effective service that meets customer expectations.

HelpWire is a secure, scalable, and easy-to-use MSP remote access software. It simplifies IT infrastructure management and boosts end-user systems’ efficiency, even with limited resources.

To streamline and enhance IT support processes, HelpWire offers the following features:

Flexibility: HelpWire can assist in IT issue resolution anytime, anywhere.
Speed: Diagnose and solve problems with speed and ease.
Ease of Use: A simple, intuitive interface allows MSP tech support teams to adapt easily.
Security: Enterprise-grade encryption and security to protect business and client data.

Why Is HelpWire’s Remote Desktop Software
Best for MSP?

Intuitive and Simplified Remote Assistance

With HelpWire’s optimized interface and features, the MSP IT support team can provide remote desktop support with immediate results. Your technicians can assist clients effectively and hassle-free.

Free for Personal and Business Use

Empower your MSP IT support services with HelpWire’s tailored-made features to your unique needs — all at no additional costs.

Scalable and Flexible

HelpWire offers scalable solutions that meet the emerging needs of a growing business. You can manage more clients across the globe from convenient web accounts.

Remote desktop tool for Mac, Windows, and Linux

HelpWire’s Advanced Feature Set

With HelpWire’s set of robust and top-level remote support features, tech experts can easily resolve client issues through secure connectivity and advanced remote desktop functionality.

Control Multiple Workstations

Provide high-quality support through remote connections with multiple client systems and experience seamless switching between these devices.

Streamlined Session Initiation

There’s no need for session passwords or credentials to start remote sessions. HelpWire generates unique client apps that facilitate remote sessions quickly.

Transfer Files

To transfer files from your local computer to a client, simply copy and paste them into the remote session window.

Multi-Monitor View

With HelpWire, technicians can view, work, or switch between two client workstation displays for greater flexibility.

Support Chat

Boost productivity and heighten customer satisfaction with HelpWire's real-time support chat. Direct communication with clients allows for more efficient issue resolution.

Client Management

Enhance MSP remote support with HelpWire’s client management features. Organize client lists and add relevant notes directly through your browser.

Simultaneous Access

Initiate concurrent connections to multiple remote workstations of the same client and troubleshoot issues efficiently.

Cross-Platform Connectivity

Provide seamless support on Windows, macOS, and Linux with HelpWire’s all-in-one remote desktop control.

Team Management

Teammate invites, role hierarchy, cross-team access, and many more. HelpWire seamlessly adapts to your support team's needs.

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Frequently Asked Questions

What is a managed services provider (MSP)?

A managed services provider (MSP) is an outsourced third-party company that performs day-to-day responsibilities for another company, such as monitoring and maintaining a wide range of tasks and workflows.

Is HelpWire remote support software free for MSPs?

Yes, HelpWire is a leading, free MSP remote support software that provides secure and user-friendly remote connections to resolve client issues promptly and at an affordable cost. This tool supports multiple platforms with its innovative features, such as real-time chat, multi-monitor view, and encrypted connections.

Is HelpWire a safe choice for managed service providers (MSPs)?

Yes, HelpWire stands out as a top MSP software solution, offering high-level security through trusted measures. It leverages Auth0, a reliable third-party security provider, for secure login management. HelpWire also protects business and client data using TLS/SSL encryption.

For remote sessions, HelpWire establishes direct, peer-to-peer connections between the operator and the client, bypassing servers whenever possible. If a direct connection is not feasible, AWS servers are used exclusively for routing, ensuring that all data remains fully encrypted and anonymized throughout the process.