HelpWire is available for free. This means organizations can deliver quality help desk support without investing money. The remote access software for help desks provides valuable features and capabilities to optimize your support operations while straining your finances.
Remote Desktop Software for Help Desks
HelpWire is a free remote desktop software that enhances help desk productivity by providing fast, real-time assistance, ensuring a seamless user experience and enabling quick issue resolution.
Enhance Your Help Desk Productivity with HelpWire
Cost-Efficient
Prompt Access and Support
HelpWire provides an intuitive interface for help desk agents to effortlessly connect and troubleshoot employee systems in real time, minimizing configurations and downtime. It ensures smooth support as if agents are on-site, enabling faster issue resolution without needing additional user details.
Efficient Problem Resolution
HelpWire allows you to install software, configure settings, and deliver remote support easily across multiple operating systems. It supports Windows, macOS, and Linux and enables help desk teams to handle multiple requests simultaneously. This makes the complete remote support process more efficient while eliminating compatibility issues.
Powerful Security Measures
HelpWire ensures the security of sensitive organizational and customer data during remote support sessions with AES-256 and TLS/SSL encryption. It uses Auth0 for secure authentication, granting access only to authorized individuals. With permission-based access requiring client confirmation and secure AWS cloud storage, it effectively minimizes risks of data breaches.
Simplified Training and Onboarding
Organizations can use HelpWire’s free help desk remote support software to train their new employees and help desk team members. The software shows workflows, applications, and other useful information directly on the screen to guide them interactively. This simplifies the onboarding and training process.
HelpWire’s Advanced Features
From straightforward remote control options to swift connections and user-friendliness, HelpWire’s suite of features makes it the ideal help desk remote support software for your IT team.
Control Multiple Workstations
Multi-workstation support enables technicians to access and control multiple computers of a single client concurrently, enhancing help desk efficiency and streamlining operations.
Effortless Sessions Initiation
HelpWire omits the need for managing session IDs and passwords, allowing help desk technicians to initiate remote support sessions by just sending out unique client links.
Support Chat
HelpWire’s integrated customer support chat facilitates direct communication between IT help desk technicians and remote clients, ensuring quicker problem resolution and enhanced support quality.
Cross-Platform Connectivity
HelpWire's remote support platform enables help desks to connect effortlessly to Windows, Linux, and macOS computers, catering to a wide-ranging IT landscape.
Multi-Monitor View
Technicians can navigate user issues more effectively, toggling between multiple monitors or showcasing dual-monitor setups concurrently.
Seamless File Exchange
A user-friendly copy-and-paste feature lets help desk specialists smoothly transfer files within the remote session window.
Client Management
HelpWire offers an essential toolkit for client management, from viewing support session history to managing client lists, making it a vital help desk remote control software.
Frequently Asked Questions
IT professionals can use remote help desk software to connect to another computer over the internet. If the connection is set up successfully, it allows you to view, access, and control the remote computer. This way, you can easily diagnose issues and make changes to the computer as if you are physically located near the system. The remote help desk software by HelpWire helps support teams assist users effectively. It offers high-performance remote sessions while ensuring data security and minimal latency.
The major differences between a help desk and IT support are in terms of functionality and scope. IT support manages the support activities of an organization’s complete IT ecosystem, of which help desk support is a part.
A help desk support aims to assist in user-specific issues, such as software troubleshooting, password resets, and more that basically come under tier 1 support. On the other hand, IT support covers wider services that are both user-specific and deep technical issues. It includes system administration, cybersecurity concerns, network management, etc. that fall under multiple support levels.
A help desk support aims to assist in user-specific issues, such as software troubleshooting, password resets, and more that basically come under tier 1 support. On the other hand, IT support covers wider services that are both user-specific and deep technical issues. It includes system administration, cybersecurity concerns, network management, etc. that fall under multiple support levels.
A support desktop and a help desk differ in terms of their roles in IT service management.
A support desktop is the tool or software that IT professionals use to detect, fix, and manage technical issues. It offers features such as diagnostics, ticketing, and remote access. On the other hand, a help desk is a service that support agents provide to assist users with IT issues. They work as the first point of contact for users and aim to fix issues faster and enhance user experience. A help desk uses support desktops and other tools to provide effective assistance.
A support desktop is the tool or software that IT professionals use to detect, fix, and manage technical issues. It offers features such as diagnostics, ticketing, and remote access. On the other hand, a help desk is a service that support agents provide to assist users with IT issues. They work as the first point of contact for users and aim to fix issues faster and enhance user experience. A help desk uses support desktops and other tools to provide effective assistance.
Modern IT support teams need remote help desk software to deliver quality assistance to users faster no matter where they are located in the world. The software allows support agents to connect, access, and control user computers easily to find and fix issues with minimal downtime. HelpWire’s remote help desk software facilitates high-performance and secure remote access while eliminating time-consuming and costly on-site visits.
Users Talk about HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024