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Remote Access Software for Healthcare

HelpWire enables fast and secure remote access to healthcare systems on Windows, Linux, and Mac, allowing teams to quickly address technical issues and perform maintenance on medical devices.

Simple remote support service

Intuitive and Easy-to-Use

Simplified session initiation and a user-friendly interface minimize the time it takes to access remote computers and begin the support session. At the same time, medical workers do not need any special knowledge to use HelpWire.

Free to Use

Cost-Effective Solution

HelpWire equips support specialists with the free optimized features set to provide remote access to healthcare professionals' computers. Any number of operators is available without additional cost.

Cross-Platform Compatibility for Healthcare

Cross-Platform Compatibility

HelpWire is a versatile and flexible software solution that supports Windows, Linux, and Mac systems. The cross-platform capabilities help eliminate unnecessary IT complexity by allowing different organizations to use the same solution.

Unattended Access for Flexibility

Unattended Access for Flexibility

HelpWire provides unattended access so IT staff and healthcare providers can quickly connect to critical systems. Unattended access streamlines troubleshooting, performing software updates and responding to emerging problems without impacting operations.

Robust Security

It’s vitally important to protect patient data in the healthcare sector. HelpWire implements strong security measures to establish safe remote connections.

Learn more about HelpWire Security 
HelpWire implements two-factor authentication

Two-factor authentication

HelpWire employs two-factor authentication to protect your account and ensure that no unauthorized users can access your workstation.

Robust end-to-end encryption

End-to-end encryption

The privacy of data transfers is protected with TLS/SSL using strong end-to-end AES-256-bit encryption over secure HTTPS and WSS connections.

Modify firewall configurations

No client-side firewall configuration

There is no need to change firewall settings on client machines when establishing secure connectivity to support healthcare professionals.

Secure cloud infrastructure

Secure data centers

HelpWire stores data in a secure cloud infrastructure provided by the industry leader AWS trusted by many major corporations and government agencies.

HelpWire’s Advanced Features

HelpWire furnishes users with key features that provide fast and stable connections, secure data transfer, and excellent remote desktop performance.

Multiple workstations control

Multiple workstations control

Multiple workstation support speeds up problem resolution by enabling a technician to access multiple desktops of a single user at the same time for better productivity and customer satisfaction.

Simple session initiation

Simple session initiation

HelpWire lets the support team establish remote sessions with the module installation link. This approach relieves the necessity to keep track of session IDs and passwords.

Multi-monitor view

Multi-monitor view

HelpWire gives healthcare tech support reps the ability to switch between multiple remote monitors or view two of them simultaneously for more efficient problem resolution.

Easy file exchange

Easy file exchange

With a straightforward drag-and-drop feature, HelpWire simplifies technical support by providing a seamless method of transferring local files to a remote desktop.

Real-time chat

Real-time chat

HelpWire's built-in chat functionality allows direct communication with the healthcare professionals the tech team members support to promptly address issues.
Learn more

Team management

Team management

HelpWire effortlessly accommodates your support team's capacity, granting you the flexibility to add or remove team members at any time. Learn more

Client management

Client management

HelpWire's client management tools simplify keeping track of customer issues by allowing users to add notes on each specific client right from the browser for improved team productivity.
Learn more

Explore All Features

Remote Access Solution for Healthcare Professionals

HelpWire provides healthcare professionals with secure, remote access to healthcare systems from any location. The software promotes consistent and efficient patient care by making it easy to access diagnostic data and patient information. Support for Windows, Linux, and Mac makes HelpWire a versatile tool for any healthcare environment.

Streamline Technical Support

HelpWire streamlines technical support for healthcare-related systems. It is a flexible tool that offers on-demand and unattended access for remote support specialists. HelpWire eliminates the need to be on-site to perform activities like resolving issues or installing and updating software. Problems with healthcare systems can quickly be addressed so providers can concentrate on efficient patient care.

Remote Access for Healthcare Providers

HelpWire lets providers like doctors and nurses access healthcare systems securely from any location. The ability to review a patient’s medical history remotely speeds up the diagnostic process. Doctors can prescribe medications and provide efficient care without having to physically visit a patient.

Remote Access for Lab Technicians

HelpWire gives lab technicians the ability to establish secure remote sessions with healthcare systems containing test results and critical diagnostic information. The software enables technicians to securely transfer files with healthcare providers for more effective and timely patient care.

Hospital Administration

HelpWire’s unattended access provides hospital administrators with the ability to manage workflows and schedules or review compliance data from any location. Remote access offers administrators enhanced flexibility that facilitates managing while ensuring regulatory compliance in multi-site environments.

Users Share Their HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
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Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024