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Remote Access Software for Healthcare

HelpWire enables fast and secure remote access to healthcare systems on Windows, Linux, and Mac, allowing teams to quickly address technical issues and perform maintenance on medical devices.

Simple remote support service

Intuitive and Easy-to-Use

Simplified session initiation and a user-friendly interface minimize the time it takes to access remote computers and begin the support session. At the same time, medical workers do not need any special knowledge to use HelpWire.

Free to Use

Cost-Effective Solution

HelpWire equips support specialists with the free optimized features set to provide remote access to healthcare professionals' computers. Any number of operators is available without additional cost.

Cross-Platform Compatibility

HelpWire is a versatile and flexible software solution that supports Windows, Linux, and Mac systems. The cross-platform capabilities help eliminate unnecessary IT complexity by allowing different organizations to use the same solution.

Cross-Platform Compatibility for Healthcare

Unattended Access for Flexibility

HelpWire provides unattended access so IT staff and healthcare providers can quickly connect to critical systems. Unattended access streamlines troubleshooting, performing software updates and responding to emerging problems without impacting operations.

Robust Security

It’s vitally important to protect patient data in the healthcare sector. HelpWire implements strong security measures to establish safe remote connections.

Learn more about HelpWire Security 
HelpWire implements two-factor authentication

Two-factor authentication

HelpWire employs two-factor authentication to protect your account and ensure that no unauthorized users can access your workstation.

Robust end-to-end encryption

End-to-end encryption

The privacy of data transfers is protected with TLS/SSL using strong end-to-end AES-256-bit encryption over secure HTTPS and WSS connections.

Modify firewall configurations

No client-side firewall configuration

There is no need to change firewall settings on client machines when establishing secure connectivity to support healthcare professionals.

Secure cloud infrastructure

Secure data centers

HelpWire stores data in a secure cloud infrastructure provided by the industry leader AWS trusted by many major corporations and government agencies.

HelpWire’s Advanced Features

HelpWire furnishes users with key features that provide fast and stable connections, secure data transfer, and excellent remote desktop performance.

Multiple workstations control

Multiple workstations control

Multiple workstation support speeds up problem resolution by enabling a technician to access multiple desktops of a single user at the same time for better productivity and customer satisfaction.

Simple session initiation

Simple session initiation

HelpWire lets the support team establish remote sessions with the module installation link. This approach relieves the necessity to keep track of session IDs and passwords.

Multi-monitor view

Multi-monitor view

HelpWire gives healthcare tech support reps the ability to switch between multiple remote monitors or view two of them simultaneously for more efficient problem resolution.

Easy file exchange

Easy file exchange

With a straightforward drag-and-drop feature, HelpWire simplifies technical support by providing a seamless method of transferring local files to a remote desktop.

Real-time chat

Real-time chat

HelpWire's built-in chat functionality allows direct communication with the healthcare professionals the tech team members support to promptly address issues.
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Team management

Team management

HelpWire effortlessly accommodates your support team's capacity, granting you the flexibility to add or remove team members at any time. Learn more

Client management

Client management

HelpWire's client management tools simplify keeping track of customer issues by allowing users to add notes on each specific client right from the browser for improved team productivity.
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Explore All Features

Remote Access Solution for Healthcare Professionals

HelpWire provides healthcare professionals with secure, remote access to healthcare systems from any location. The software promotes consistent and efficient patient care by making it easy to access diagnostic data and patient information. Support for Windows, Linux, and Mac makes HelpWire a versatile tool for any healthcare environment.

Streamline Technical Support

HelpWire streamlines technical support for healthcare-related systems. It is a flexible tool that offers on-demand and unattended access for remote support specialists. HelpWire eliminates the need to be on-site to perform activities like resolving issues or installing and updating software. Problems with healthcare systems can quickly be addressed so providers can concentrate on efficient patient care.

Remote Access for Healthcare Providers

HelpWire lets providers like doctors and nurses access healthcare systems securely from any location. The ability to review a patient’s medical history remotely speeds up the diagnostic process. Doctors can prescribe medications and provide efficient care without having to physically visit a patient.

Remote Access for Lab Technicians

HelpWire gives lab technicians the ability to establish secure remote sessions with healthcare systems containing test results and critical diagnostic information. The software enables technicians to securely transfer files with healthcare providers for more effective and timely patient care.

Hospital Administration

HelpWire’s unattended access provides hospital administrators with the ability to manage workflows and schedules or review compliance data from any location. Remote access offers administrators enhanced flexibility that facilitates managing while ensuring regulatory compliance in multi-site environments.