HelpWire is a cost-effective remote desktop solution that respects a government organization’s IT budget, furnishing essential features to enhance remote IT support across such institutions.
Remote Support for Government Organizations
HelpWire delivers a secure and user-friendly remote desktop tool designed to promptly connect and resolve issues, ensuring minimal disruption to a government organization's IT operations.
Cost-Effective Solution
Cross-Platform Support
Governmental departments typically operate using various operating systems. HelpWire ensures seamless cross-platform connectivity for Windows, Linux, and macOS, enhancing the productivity of technical support teams.
HelpWire’s Top Features
With fast connections, strong security, and a smooth remote desktop experience, HelpWire equips tech support teams with everything they need for remote troubleshooting.
Instant Remote Connections
Starting a remote session is hassle-free — no IDs or passwords. Technicians only need to send a client their unique URL to initiate a remote connection and address the issue.
Built-In Chat
HelpWire's support chat feature enables immediate communication with clients, fostering productivity and reducing time to issue resolution.
Multi-Workstations Control
Efficiently control multiple remote machines of a single client simultaneously and alternate between them with ease.
Multi-Monitor Support
Technicians can switch between remote desktop views or have a simultaneous side-by-side display.
Adjustable Display Settings
Adjust the remote client's display to suit your needs. Choose to change the width, or height, retain the original settings, or pick the best fit.
File Transfer
Copy and paste files directly to the remote session window, bypassing the need for intermediate storage and expediting problem resolution.
Client Management
Using HelpWire, IT support teams can efficiently manage their client base from public agencies through client management features, including directly adding notes on client issues from their browsers.
Robust Security
HelpWire safety is at the forefront, employing stringent security measures to safeguard governmental data resources and adhering to industry-standard protective measures.
Firewall Compliance
Connect remotely without adjusting firewall ports or configurations, ensuring client system security isn't compromised.
Enterprise-Grade Encryption
HelpWire protects traffic using WSS and HTTPS secure connection protocols. Data is encrypted with TLS/SSL and industry-standard AES-256 encryption.
Reliable Authentication
HelpWire integrates with Auth0, a globally recognized authentication platform, ensuring credential security for tech support teams.
Secure Data Hosting
Built on AWS's dependable servers, HelpWire guarantees data security, a platform trusted by global giants like Disney, Netflix, and Samsung.
Users Talk about HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024