Free Remote Support for Educational Institutions

HelpWire is a user-friendly and free remote support software for students, teachers, and IT technicians. It provides reliable access to educational resources while minimizing technical disruptions.

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Ease of Use and Installation

HelpWire’s user-friendly interface makes its features and functionality easily accessible. Its minimal learning curve lets users with any level of computer proficiency quickly and efficiently handle technical issues.

Free to Use

HelpWire saves money by delivering a free and reliable solution for remotely troubleshooting and resolving technical issues in any size educational institution.

Strong Security

HelpWire protects your data with strong security measures such as consent-based access, secure TLS/SSL communication protocols, and industry-grade AES-256 encryption. The software supports compliance and security by utilizing AWS secure storage and Auth0 authentication.

HelpWire’s Advanced Features

HelpWire simplifies IT support in schools and universities with robust advanced features.

Streamlined Session Initiation

HelpWire dynamically generates a unique link when establishing remote connections. Users don’t need to manage session IDs or passwords.

Control Multiple Workstations

Support personnel can switch between multiple desktops for a single client to facilitate managing administrative systems or student lab equipment.

Instant Chat

HelpWire provides a customer support chat function that lets teams communicate directly with clients to solve problems quickly. This communication fosters enhanced team productivity, efficiency, and customer satisfaction.

File Transfer

Simple file transfers are supported with copy-and-paste functionality to send data from your local machine to a remote client’s desktop.

Multi-Monitor View

Remote support for education is enhanced by enabling technical teams to view two displays of the client's computer simultaneously. Users can also easily switch between more than two monitors.

Concurrent Access

Multiple team members can establish concurrent connections to a client’s remote workstations for improved troubleshooting and problem resolution.

Cross-Platform Support

HelpWire supports the Windows, Linux, and macOS operating systems to provide cross-platform connectivity. Teams can quickly resolve technical issues on a wide range of devices used by students and educators.

Client Management

HelpWire’s client management features facilitate IT support for educational institutions. Teams can organize client lists and add informative notes regarding support activities from their browsers.

Team Management

HelpWire simplifies IT collaboration with tools like teammate invitations, role assignments, and cross-team access, ensuring efficient support for students and educators.

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Streamlining Educational Process with HelpWire

HelpWire offers the best remote support software for schools by addressing the following challenges faced by students, teachers, and IT support teams.

• Flexible Learning: Education can be hindered by a lack of access to resources, limiting flexibility for on-campus and remote students.

HelpWire Solution: HelpWire supports onsite and distance learning by providing remote access to educational systems and devices.

• Cost and Time Efficiency: The time and expense of onsite IT support can make it challenging to offer efficient support.

HelpWire Solution: HelpWire enables teams to provide remote support across extensive educational facilities, saving time and money.

• Real-time Support: Technical issues can interfere with educational activities, affecting educators and students.

HelpWire Solution: HelpWire enables an institution’s IT staff to quickly and remotely resolve issues in real-time and minimize disruptions.

• Scalable Management: IT teams can be challenged by the need to manage numerous or multiple devices in evolving educational settings.

HelpWire Solution: HelpWire’s remote connectivity capabilities streamline support and provide the efficiency and productivity needed to manage large IT environments.

• Enhanced Security: Some remote access tools lack the features to protect sensitive data in educational facilities. Inadequate security measures introduce vulnerabilities into the IT environment.

HelpWire Solution: HelpWire’s strong security, encryption, and access controls safeguard all student and educator data privacy and offer a compliant tool for remote support.