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Unattended Remote Access via HelpWire

Unattended Remote Access is a HelpWire leading-edge feature offering customers flawless access to remote workstations even without the need for the end user’s presence. Gain real-time control of devices, enjoy uninterrupted access, switch users seamlessly, and restart connection anytime, anywhere.
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G2
5.0
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Capterra
5.0
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SourceForge
5.0
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TrustRadius
5.0

Understanding Unattended Remote Access

Unattended Remote Access refers to the ability to connect to and control a remote computer or device without needing someone to be physically present at the remote end to grant access. This remote access allows users to log into a system any time, even if the remote device is unattended or no one is logged in.
  • Key Features:
    • 24/7 Access: Provides access to remote systems at any time, which is crucial for tasks that must be performed outside regular business hours.
    • No On-Site Personnel Required: Eliminates the need for someone to physically approve the connection, making it ideal for accessing servers, workstations, or kiosks in different locations.
    • Automation Support: Enables automated processes, updates, or maintenance tasks to be carried out remotely without manual intervention.
  • Common Uses:
    • IT Support and Maintenance: IT professionals use unattended access to troubleshoot issues, perform updates, and maintain systems without disrupting the end user.
    • Remote Monitoring: Businesses monitor equipment or systems in different locations to ensure they function correctly.
    • Access to Personal Devices: Individuals access their home computers from a different location to retrieve files or run applications.

Unattended Remote Access Advanced Features

Admin Rights

Admin Rights

With client approval, run applications with administrative privileges on remote workstations for improved control and instant support (this feature is exclusively available for Windows devices)
Switch User Accounts

Switch User Accounts

Create multiple user accounts on the remote workstation and smoothly switch between them in seconds.
Reboot Remote Workstation

Reboot Remote Workstation

Steadily reconnect to the remote desktop session after logging off from the remote Windows user account to re-login into another one, or rebooting the remote workstation to perform software updates.
Control Multiple Workstations

Control Multiple Workstations

Provide seamless and simultaneous remote assistance to client’s multiple remote workstations and devices.
Convenient File Exchange

Convenient File Exchange

Send your files to clients by copying and pasting them into the HelpWire remote control window.
Simultaneous Multi-Screen View

Simultaneous Multi-Screen View

Enhance efficiency by concurrently viewing and managing two or more computer screens.
Timeline of Events

Timeline of Events

Keep track of every connection to the remote workstation from the HelpWire Web Portal and communicate with the remote clients via a built-in chat.
Client Directory

Client Directory

Conveniently access all configured unattended workstations via the HelpWire Web Portal’s contact book anytime.
Collaboration

Collaboration

Work with your colleagues on the same remote workstation with simultaneous unattended remote access for several team members.

Secure Unattended Remote Access

HelpWire implements elite-level security measures to protect your IT environment and data on Windows, Linux, and macOS workstations. Enjoy top-notch security while delivering high-level support and user experience to clients.
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Trusted Authentication Mechanism

Helpwire uses Auth0, a trusted single-sign-on (SSO) solution for web applications, to authorize secure user access and protect login credentials.
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End-to-End Encryption

End-to-end SSL/TLS encryption safeguards all files and data exchanged between you and the client, ensuring the ironclad security and privacy of all data in transit.
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Secure Data Centers

The HelpWire cloud infrastructure is built on and secured by AWS Services, a premier cloud service provider used by well-known organizations like NASA, Disney, Oracle, Microsoft, and Netflix.
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Firewall-Friendly

Establish remote connections with high-level network security without configuring or adding firewall port openings.

Unattended Remote Access for All Professions, Roles, and Industries

System Administrators

System Administrators

Manage, secure, and troubleshoot computer system operations and networks remotely.
Learn more
Remote Tech Support

Remote Tech Support

HelpWire’s unattended remote access can provide fast and reliable on-demand and ad-hoc remote IT support to clients experiencing software installation problems, system configuration issues, virus or malware attacks, application incompatibility, or OS errors and crashes.
Learn more
Freelance IT Experts and Tech Operations Specialists

Freelance IT Experts and Tech Operations Specialists

Deliver real-time and hands-on remote tech support to your clients by accessing their workstations and devices, no matter where you are.
Learn more

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
Frequently Asked Questions