Unattended Remote Access Secure, Unrestricted, Always On

HelpWire’s Unattended Remote Access lets you securely connect, control, and support remote computers without waiting for users, enabling 24/7 access from anywhere.

Free download

5.0

Capterra

5.0

SourceForge

5.0

TrustRadius

5.0

What Is Unattended Remote Access?

Unattended Remote Access lets you connect to a remote computer or device without needing someone on the other end to approve the connection.

You can log in, manage files, run updates, or troubleshoot issues whenever it’s needed, even if no one’s there.

It’s a simple way to keep things running smoothly without having to coordinate with someone every time you need access.

Here’s why it’s useful:

Access devices anytime.
Connect to remote computers 24/7—even if no one's logged in or using them.
No approvals or coordination needed.
Skip the back-and-forth. Just connect and get to work—no waiting for someone to accept the session.
Keep things up to date.
Run software updates, install apps, or perform routine maintenance on your own schedule.

Whether you're supporting clients, maintaining systems, or just grabbing a file from your home PC, unattended access saves time, reduces friction, and keeps you in control.

How HelpWire Caters to Unattended Remote Access

Reboot & Reconnect

Automatically reconnect after reboots or user logouts.

Switch Users

Move between user accounts on the remote device without disconnecting.

Admin Rights

Run applications with elevated privileges on Windows machines.

File Transfer

Copy and paste files directly into the HelpWire control window.

Multi-Screen View

View and manage multiple screens at the same time.

Events Timeline

Track unattended sessions' activity and event history.

Multi-User Access

Let teammates work together on the same unattended session.

Auto-Background Updates

Keep remote clients up to date automatically—no action needed.

Client Directory

Save and organize all clients and their devices for quick unattended access.

How to Set Up Unattended Remote Access

1. Sign up for a HelpWire account (if you haven’t already).

2. Add a new client record in your dashboard.

3. Copy the connection link and send it to your client.

4. Once the client opens the app, click “Request unattended access.”

5. The client approves, and HelpWire installs itself quietly in the background.

That’s it, you now have unattended access to the client’s device anytime you need it.

🔒 Need to revoke access?

The remote user can disable unattended access anytime via the system tray (Windows) or menu bar (macOS).

Watch the setup video below for a quick walkthrough.

All features included. 100% free.

Ready to try HelpWire out?

Free download

Enterprise-Grade Security You Can Trust

Auth0 Login

Secure user authentication powered by Auth0, a trusted identity platform used by enterprises worldwide.

End-to-End Encryption

SSL/TLS encryption protects all data in transit between devices.

Hosted on AWS

HelpWire runs on AWS, the same secure infrastructure used by NASA and Netflix.

Firewall-Friendly

No need to manually open ports—HelpWire works with most firewall configurations by default.

Unattended Remote Access for IT, Support, and Beyond

Remote infrastructure access for IT administrators

For IT Admins

Maintain infrastructure remotely. Manage reboots, user sessions, and software installations without touching a physical device.
Learn more

Unattended access to client devices for tech support teams

For Remote Tech Support

Troubleshoot issues fast—no scheduling delays. Reduce client downtime with secure, on-demand access.
Learn more

Deliver remote IT support services as a freelancer or consultant

For Freelancers & Tech Consultants

Deliver expert support to clients from anywhere in the world. No travel. No waiting. Just results.
Learn more

Users Talk about HelpWire Experience

5.0 Based on 49 customers' reviews

Version

2.2, 4 Jul, 2025

Compatibility

macOS, Windows, Linux

Price

Free

Here are some of the public HelpWire reviews by our customers, from different sources:

Molly

Production worker

Product Hunt Review

My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.

Daniel Domingues

Founder, Lusha

G2 Review

I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.

Rabeea Sarfraz

Associate Software Engineer, Coeus Solutions GmbH

G2 Review

HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.

Kyle Paterson

CEO, Enspire

G2 Review

The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.

Ben T

Admin Assistant

Capterra Review

It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.

Nilay N.

Senior Education Management, Self-employed

Capterra Review

HelpWire software has been an invaluable asset for streamlining our customer support processes.

Samit B.

Senior Communication Executive, Dairy

Capterra Review

The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.

Govind P.

Content Writer, Marketing and Advertising

Capterra Review

I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!

Stefan

AlternativeTo Review

How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.

Richard O.

SoftwareReviews Review

The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.

Adyrosan B.

Business Leader or Manager

SoftwareReviews Review

I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.

Anna K.

Sales Marketing

SoftwareReviews Review

HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.

EJ S.

Business Leader or Manager

SoftwareReviews Review

The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.

Malik S.

Email Review

Big fan of the reconnection functionality and stability I've seen

Chris

Email Review

Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.

Martin Lentz

Email Review

Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.

Ron Larson

Email Review

First time using it. It's a bit confusing to set up. But once you get it it running, it is good.

Beth Comer

Email Review

This program is easy to use for both admins and clients and has excellent customer service.

Luca Albanese

Email Review

Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!

Kevin Patrick

Email Review

Simple app on client end makes helping them later super easy.

Destain Dückert

Email Review

I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.

Wilkin Miguel Julio Mercado

Email Review

It's easy to use and I didn't expect there to be a software as good as this one.

Michael Guggenbichler

Email Review

Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.

Johnathan Lugo

Email Review

I was able to help a client by transferring files from my machine to theirs.

Frequently Asked Questions