Unattended Remote Access via HelpWire

Unattended Remote Access is a HelpWire leading-edge feature offering customers flawless access to remote workstations even without the need for the end user’s presence. Gain real-time control of devices, enjoy uninterrupted access, switch users seamlessly, and restart connection anytime, anywhere.

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Understanding Unattended Remote Access

Unattended Remote Access refers to the ability to connect to and control a remote computer or device without needing someone to be physically present at the remote end to grant access. This remote access allows users to log into a system any time, even if the remote device is unattended or no one is logged in.

Key Features:
- 24/7 Access: Provides access to remote systems at any time, which is crucial for tasks that must be performed outside regular business hours.
- No On-Site Personnel Required: Eliminates the need for someone to physically approve the connection, making it ideal for accessing servers, workstations, or kiosks in different locations.
- Automation Support: Enables automated processes, updates, or maintenance tasks to be carried out remotely without manual intervention.
Common Uses:
- IT Support and Maintenance: IT professionals use unattended access to troubleshoot issues, perform updates, and maintain systems without disrupting the end user.
- Remote Monitoring: Businesses monitor equipment or systems in different locations to ensure they function correctly.
- Access to Personal Devices: Individuals access their home computers from a different location to retrieve files or run applications.

Features That will be Available for Unattended Remote Access

Quick and Easy Remote Control and Support

Initiate real-time connection swiftly to clients’ computers and workstations with unique generated links.

Control Multiple Workstations

Provide seamless and simultaneous remote assistance to client’s multiple remote workstations and devices.

Effortless Cross-Platform Remote Desktop

Use HelpWire to connect from Windows, Linux, and macOS and between them, regardless of the number of monitors.

Admin Rights

With client approval, run applications with administrative privileges on remote workstations for improved control and instant support (this feature is exclusively available for Windows devices)

Switch User Accounts

Create multiple user accounts on the remote workstation and smoothly switch between them in seconds.

Convenient File Exchange

Send your files to clients by copying and pasting them into the HelpWire remote control window.

Simultaneous Multi-Screen View

Enhance efficiency by concurrently viewing and managing two or more computer screens.

OS Workstation Recognition

Helpwire automatically detects information about your remote client’s operating system, such as its name, type, and version.

Unified Remote Client Profile

If your client has multiple workstations and devices, HelpWire will discover and consolidate them under one client profile.

Live Support Chat

Use HelpWire Chat to boost your on-demand remote support efficiency and provide prompt response to your client’s concerns

Client Management

Client support management is made easier with HelpWire’s suite of essential tools, including support session history and comprehensive client lists.

Team Management

Quickly adapt to your support team’s needs by adding or removing team members at any time.

Secure Unattended Remote Access

HelpWire implements elite-level security measures to protect your IT environment and data on Windows, Linux, and macOS workstations. Enjoy top-notch security while delivering high-level support and user experience to clients.

Trusted Authentication Mechanism

Helpwire uses Auth0, a trusted single-sign-on (SSO) solution for web applications, to authorize secure user access and protect login credentials.

End-to-End Encryption

End-to-end SSL/TLS encryption safeguards all files and data exchanged between you and the client, ensuring the ironclad security and privacy of all data in transit.

Secure Data Centers

The HelpWire cloud infrastructure is built on and secured by AWS Services, a premier cloud service provider used by well-known organizations like NASA, Disney, Oracle, Microsoft, and Netflix.

Firewall-Friendly

Establish remote connections with high-level network security without configuring or adding firewall port openings.

Unattended Remote Access for All Professions, Roles, and Industries

System Administrators

Manage, secure, and troubleshoot computer system operations and networks remotely.
Learn more

Remote Tech Support

HelpWire’s unattended remote access can provide fast and reliable on-demand and ad-hoc remote IT support to clients experiencing software installation problems, system configuration issues, virus or malware attacks, application incompatibility, or OS errors and crashes.
Learn more

Freelance IT Experts and Tech Operations Specialists

Deliver real-time and hands-on remote tech support to your clients by accessing their workstations and devices, no matter where you are.
Learn more

Frequently Asked Questions

What is unattended remote access?

Unattended remote access enables complete access and control to a remote computer without requiring someone physically present at the destination computer to grant access.

With unattended remote access, you can remotely assist clients by troubleshooting tech issues, explaining software installation processes, or demonstrating application features and functionalities without on-site support.