Team Management
Organize and Manage Your Support Team
HelpWire is a free remote desktop service offering a comprehensive toolset for expanding your tech support team and managing operators.
Team Management features overview
Teammate Invites
Effortlessly expand your team or bring in specialized support by sending bulk invitations to single or multiple email addresses simultaneously.
Role Hierarchy
Define clear roles: Company Owners can create, manage, and dissolve Companies, ensuring high-level oversight. Meanwhile, Support Operators focus on providing top-notch assistance to remote clients.
Company Profile
Customize your Company name and logo to enhance your professional image and foster brand recognition and client trust during support interactions.
Cross-team Access
Extend your expertise by participating as a Support Operator across multiple companies. While also establishing and leading your own Company, and managing a skilled support team.
Centralized Contacts
Maintain a cohesive support experience as all Operators within the same Company gain access to a shared pool of client contacts.