Support Chat
Instant Communication via Support Chat
HelpWire offers a secure communication channel to exchange messages with the clients receiving your help. Use the chat as a supplementary tool to guide your client through the troubleshooting and communicate the ongoing process to them in real time.
Additional capabilities
Chat History
Valuable information from your earlier interactions with clients is saved and easily accessible in the chat history.
Chat Sync
Your clients can connect multiple computers to the same support session, the chat history is synchronized across all of their devices.
Parallel Chats
Minimize wait times by opening multiple parallel chats with several clients at a time.
Immediate Messaging
Quickly reach out to your clients by selecting the required client chat from the easily accessible web account.
Instant Session Notifications
Stay updated on the key happenings in a remote session thanks to chat notifications integration with system messages.