Free & Simpler Alternative to RemotePC
HelpWire delivers the same foundational features as RemotePC for swift remote support, yet at absolutely no cost.
- Full access without hidden charges
- Seamless remote desktop experience
- User-friendly interface
HelpWire vs. RemotePC: Quick Comparison
Here’s a quick peek at the detailed features and pricing plan comparison between RemotePC and HelpWire.
| Features |
HelpWire
|
RemotePC
Consumer
Consumer
SOHO
Team
Enterprise
| ||||
|---|---|---|---|---|---|---|
| Price per year | ||||||
| Price per year | Free | $24.50 | $49.50 | $79.50 | $299.50 | $599.50 |
| Conditions | ||||||
| Conditions | No limits | One 1 license, access 1 computer | One 1 license, access 2 computers | Unlimited user licenses, access 10 computers | Unlimited user licenses, access 50 computers | Unlimited user licenses, access 100 computers |
| Multi-Platform Support | ||||||
| Multi-Platform Support | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux |
| File Transfer | ||||||
| File Transfer | ||||||
| Optimized Performance | ||||||
| Optimized Performance | ||||||
| Multi-Monitor View | ||||||
| Multi-Monitor View | ||||||
| Built-in Chat | ||||||
| Built-in Chat | ||||||
| Robust Security | ||||||
| Robust Security | ||||||
| Remote Reboot | ||||||
| Remote Reboot | ||||||
| Mobile Devices | ||||||
| Mobile Devices |
HelpWire Features
When compared to RemotePC, users have unrestricted access to all HelpWire features, ensuring a dependable remote desktop service without extra charges. Key features include swift and steady connectivity, enhanced remote desktop performance, and top-notch security protocols.
Quick Session Start
Share a remote desktop connection link to begin support sessions instantly and hassle-free without cumbersome IDs or passwords. No firewall or VPN configurations are required.
File Transfer
Transfer files to your client's remote desktop simply by copying and pasting them into a remote session window, eliminating the need for intermediary storage or file hosting platforms.
Client Management
HelpWire facilitates client management by allowing you to keep an organized roster of clients, access basic device information, and jot down notes about them directly through your browser.
Integrated Chat
Boost efficiency and client satisfaction with HelpWire's instant support chat. Direct interactions with customers expedite problem resolution.
Robust Security
With HelpWire security
measures like reliable Auth0 authentication, end-to-end AES-256 encryption, secure AWS data centers, and firewall-compatible connections, operators and clients can feel secure during remote desktop sessions.
Remote Support Solution Tailored to Varied Requirements
HelpWire caters to an array of industries, requirements, and services, amplifying business efficiency while minimizing expenses.
Managed Service Providers
Managed service providers can depend on HelpWire, a remote support software for MSP, for swift and secure support to clients' IT infrastructures and user systems.
Small and Medium-Sized Businesses
Elevate productivity and cut costs in your customer support department with an intuitive Remote desktop service for POS systems that refines your remote assistance processes.
Help Desks
HelpWire supplements remote access solution for manufacturing sector, elevating the quality of support services through advanced remote access capabilities.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
RemotePC is not entirely free. They extend a free 7-day trial, but a subscription or license is mandatory for ongoing usage.
Indeed, HelpWire offers a free remote desktop service without any concealed fees.
RemotePC boasts a robust security system. It incorporates multiple protection layers, such as the industry-standard TLS v1.2 and AES 256-bit encryption, customizable user-defined keys, dual-factor authentication, trusted devices, and an option to blank out the host screen, ensuring your activities on a remotely accessed device remain private. The software also complies with regulations like HIPAA, GDPR, PCI, SOC 2 Type, and FIPS.