Electronic Team uses cookies to personalize your experience on our website. By continuing to use this site, you agree to our cookie policy. Click here to learn more.

Remote Software Installation with HelpWire

HelpWire service is a convenient remote software installation utility that helps you seamlessly set up, deploy, and troubleshoot software applications without the need for physical presence.
G2 logo
G2
5.0
capterra logo
Capterra
5.0
SourceForge logo
SourceForge
5.0
TrustRadius logo
TrustRadius
5.0
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

Remote Desktop Software - Best Option to Install Software Remotely

Problem: In modern organizational structures with digital and remote work cultures, you must be able to install software systems remotely and easily. This helps reduce deployment time and boost efficiency while eliminating costly in-person visits. But the process is not as easy as it looks. Challenges, such as compatibility issues, configuration problems, and security concerns still prevail.

Solution: To overcome remote software installation issues, use HelpWire’s cross-platform, user-friendly remote access and control solution. It enables technicians to easily and securely establish connections and access remote devices as if they’re physically available. The tool simplifies the complete process of installing software remotely on computers belonging to customers as well as employees. HelpWire works as an ideal tool to allow users to manage software installations easily with minimal errors.

Best for: Smaller-scale installations, one-time setups, or troubleshooting individual devices.

How to Install Software Remotely with HelpWire

1. Register new or login into HelpWire account:
Click the "Log in" button at the top right of the page to sign in with your credentials. If you're new to HelpWire, you can create an account using your Google profile or email address.
Register new HelpWire account
2. Download HelpWire:
Download HelpWire from the “App Center”:
Download HelpWire for remote software installation
3. Create a new client or select an existing one:
Select an existing client from your Clients list or create a new one using the button in the toolbar.
Create a new client
4. Send a connection link to client:
Start the app, copy the connection link, and send it to your client via messaging, email, or helpdesk.
Send a connection link to install software remotely
5. Client downloads the App:
Ensure the client follows the link, downloads, and starts the client app on their device.
Downloading the client app
6. Remote Access Request:
Wait for your client to install and launch the HelpWire Client app. Then, click "Request Access" and wait for their approval.
Request access to multiple monitors
7. Get access from your remote client:
The client clicks Grant Access to allow the remote connection. If the client uses a macOS, additional permission may be needed.
Grant access
8. Connect to the remote client:
Start a remote desktop session by clicking the 'Connect' button from your workstation. The button should be located in the client profile tab you selected.
How to connect to the remote client with multiple monitors
9. Remote installation:
After establishing a connection, use HelpWire’s file-sharing feature to transfer the installation files. Simply drag and drop the installation files into the remote session window. You can then complete the installation as though you were physically present.
10. End Session:
Click Disconnect to stop the remote session.
End session with multiple monitors
Note: The client can cancel the access anytime, but communication can still happen via the built-in chat.

Why HelpWire is Your Best Choice for Remote Software Installation

Simple and Fast Remote Control

Simple and Fast Remote Control

Establish a seamless connection to clients’ workstations with a unique generated link for each client.
Intuitive File Sharing

Intuitive File Sharing

Use convenient built-in file transferring capabilities to copy and paste installation files to a remote workstation.
Admin Privileges

Admin Privileges

Upon the client’s approval, deploy and run applications with admin privileges on remote Windows workstations.
Cross-Platform Remote Control

Cross-Platform Remote Control

Connect from Windows and Linux to macOS and vice versa with HelpWire and perform remote software installation of native applications on their preferred platform.
Control Multiple Workstations

Control Multiple Workstations

Establish concurrent connections to multiple remote workstations of the same client to install software on all of them.
Workstation Details

Workstation Details

View name, type, and the operating system version of remote workstation for seamless remote installing.

Additional Remote Software Installation Management Capabilities of HelpWire

Remote Software Deployment

HelpWire is the right choice if you are a business representative looking to deploy software remotely across multiple workstations. Maintain a convenient list of all your clients in the HelpWire account and easily connect to them when needed.

Remote Software Uninstallation

HelpWire’s remote control connectivity makes it easy to uninstall software remotely from different workstations or a single remote computer.

Remote Software Management

Access the remote workstations you need to manage anytime from anywhere. All that is needed is an internet connection, computer and a free HelpWire account.

Option 2: Install Software Remotely With Windows Group Policy

Windows Group Policy (GPO) is a built-in feature that helps you install software, like .msi files, on your Windows computer. It also doesn't require any extra software to work efficiently, however, it is usually more technical to use compared to simpler remote support tools like HelpWire.

GPO suits organizations that use Active Directory, but you need technical expertise in setting up both Active Directory and GPO. Businesses that don’t use Windows would find it hard to access GPO since it only works on Windows operating systems.

Best for: Large organizations with an exclusively Windows operating system and an active directory for centralized software management.

Here’s a simple step-by-step guide to using Windows Group Policy (GPO) to install software remotely:
  • Create a Shared Folder: Save the software’s .msi package in a network-shared folder.
  • Open Group Policy Management: On the domain computer, open Group Policy Management (GPMC).
  • Edit or Create a GPO: Right-click on your organizational unit (OU) or domain, then create or edit a GPO.
  • Configure Your Software Installation: From your GPO editor, go to Computer Configuration, click on Policies, then click Software Installation and add the .msi package from the shared folder.
  • Deploy the GPO: Apply the GPO to the necessary machines. Finally, reboot the computer or perform a policy update (gpupdate /force) to confirm the software has been installed.

Option 3: Remote Software Installation via Command-Line Tools

Another remote software installation management option is Command-line tools. Command-line tools like SSH for Linux, Mac, and PowerShell for Windows, allow IT administrators to run installation scripts on them remotely.

This gives them control over custom installations. However, using these command-line methods can be quite challenging. They require technical understanding on scripting and writing of commands. Additionally, the only way you can scale is through automation, making it even more complicated for larger deployments.

Best for: This remote install software is suitable for IT admins with good scripting skills who need flexible and custom installations across Mac, Linux, or Windows environments.

Here’s a brief step-by-step guide on how to use install software using cmd for remote software installation:

For SSH (Linux/Mac):

  • Enable SSH: Make sure SSH is turned on the device you choose to use. If you use Linux, run this instead, “sudo systemctl start ssh.”
  • Open Terminal: On your computer, open a terminal.
  • Connect to theRemote Device: Use the command “ssh user@remote_ip_address” to remotely connect to your preferred device.
  • Install the Software: Once you’re connected, run the command to install the software. For Ubuntu run this “sudo apt install package_name”.
  • Exit SSH: After the installation is complete, simply type exit to close the SSH session.

For PowerShell (Windows):

  • Enable PowerShell Remoting: Run Enable-PSRemoting to remotely connect to your preferred device.
  • Open PowerShell: On the computer, open PowerShell as an administrator.
  • Connect to the Remote Device: Use this command “Enter-PSSession -ComputerName remote_computer_name”to connect to your remote computer.
  • Run Installation Script: Once connected, run this command “Start-Process msiexec.exe -ArgumentList '/i software.msi /quiet'”
  • Exit PowerShell Session: Type “Exit-PSSession” to disconnect after your installation.

Remote Software Installation vs Deployment

Despite being related, remote software installation and deployment are two different processes in software management. Let’s find out how:

  • Remote software installation is the process of remotely installing a software program on a device over a network. It involves configuring the software and preparing it for users, focusing on the singular task of getting the software up and running. This vital one-time task is a key part of the overall software deployment process.

  • Remote software deployment encompasses a broader range of activities, including installation, packaging, configuring, managing, and distributing software across multiple devices and environments. This process allows for automation of tasks such as managing configurations, security settings, and updates, ensuring effective distribution and operation. Unlike installation, deployment is ongoing and requires continuous management to maintain software functionality and scalability.

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
price icon
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
Frequently Asked Questions