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Remote Software Installation with HelpWire

HelpWire service is a convenient remote software installation utility that helps you seamlessly set up, deploy, and troubleshoot software applications without the need for physical presence.
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Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

Remote Desktop Software - Best Option to Install Software Remotely

Problem: In modern organizational structures with digital and remote work cultures, you must be able to install software systems remotely and easily. This helps reduce deployment time and boost efficiency while eliminating costly in-person visits. But the process is not as easy as it looks. Challenges, such as compatibility issues, configuration problems, and security concerns still prevail.

Solution: To overcome remote software installation issues, use HelpWire’s cross-platform, user-friendly remote access and control solution. It enables technicians to easily and securely establish connections and access remote devices as if they’re physically available. The tool simplifies the complete process of installing software remotely on computers belonging to customers as well as employees. HelpWire works as an ideal tool to allow users to manage software installations easily with minimal errors.

Best for: Smaller-scale installations, one-time setups, or troubleshooting individual devices.

How to Install Software Remotely with HelpWire

1. Register new or login into HelpWire account:
Click the "Log in" button at the top right of the page to sign in with your credentials. If you're new to HelpWire, you can create an account using your Google profile or email address.
Register new HelpWire account
2. Download HelpWire:
Download HelpWire from the “App Center”:
Download HelpWire for remote software installation
3. Create a new client or select an existing one:
Select an existing client from your Clients list or create a new one using the button in the toolbar.
Create a new client
4. Send a connection link to client:
Start the app, copy the connection link, and send it to your client via messaging, email, or helpdesk.
Send a connection link to install software remotely
5. Client downloads the App:
Ensure the client follows the link, downloads, and starts the client app on their device.
Downloading the client app
6. Remote Access Request:
Wait for your client to install and launch the HelpWire Client app. Then, click "Request Access" and wait for their approval.
Request access to multiple monitors
7. Get access from your remote client:
The client clicks Grant Access to allow the remote connection. If the client uses a macOS, additional permission may be needed.
Grant access
8. Connect to the remote client:
Start a remote desktop session by clicking the 'Connect' button from your workstation. The button should be located in the client profile tab you selected.
How to connect to the remote client with multiple monitors
9. Remote installation:
After establishing a connection, use HelpWire’s file-sharing feature to transfer the installation files. Simply drag and drop the installation files into the remote session window. You can then complete the installation as though you were physically present.
10. End Session:
Click Disconnect to stop the remote session.
End session with multiple monitors
Note: The client can cancel the access anytime, but communication can still happen via the built-in chat.

Why HelpWire is Your Best Choice for Remote Software Installation

Simple and Fast Remote Control

Simple and Fast Remote Control

Establish a seamless connection to clients’ workstations with a unique generated link for each client.
Intuitive File Sharing

Intuitive File Sharing

Use convenient built-in file transferring capabilities to copy and paste installation files to a remote workstation.
Admin Privileges

Admin Privileges

Upon the client’s approval, deploy and run applications with admin privileges on remote Windows workstations.
Cross-Platform Remote Control

Cross-Platform Remote Control

Connect from Windows and Linux to macOS and vice versa with HelpWire and perform remote software installation of native applications on their preferred platform.
Control Multiple Workstations

Control Multiple Workstations

Establish concurrent connections to multiple remote workstations of the same client to install software on all of them.
Workstation Details

Workstation Details

View name, type, and the operating system version of remote workstation for seamless remote installing.

Additional Remote Software Installation Management Capabilities of HelpWire

Remote Software Deployment

HelpWire is the right choice if you are a business representative looking to deploy software remotely across multiple workstations. Maintain a convenient list of all your clients in the HelpWire account and easily connect to them when needed.

Remote Software Uninstallation

HelpWire’s remote control connectivity makes it easy to uninstall software remotely from different workstations or a single remote computer.

Remote Software Management

Access the remote workstations you need to manage anytime from anywhere. All that is needed is an internet connection, computer and a free HelpWire account.

Option 2: Install Software Remotely With Windows Group Policy

Windows Group Policy (GPO) is a built-in feature that helps you install software, like .msi files, on your Windows computer. It also doesn't require any extra software to work efficiently, however, it is usually more technical to use compared to simpler remote support tools like HelpWire.

GPO suits organizations that use Active Directory, but you need technical expertise in setting up both Active Directory and GPO. Businesses that don’t use Windows would find it hard to access GPO since it only works on Windows operating systems.

Best for: Large organizations with an exclusively Windows operating system and an active directory for centralized software management.

Here’s a simple step-by-step guide to using Windows Group Policy (GPO) to install software remotely:
  • Create a Shared Folder: Save the software’s .msi package in a network-shared folder.
  • Open Group Policy Management: On the domain computer, open Group Policy Management (GPMC).
  • Edit or Create a GPO: Right-click on your organizational unit (OU) or domain, then create or edit a GPO.
  • Configure Your Software Installation: From your GPO editor, go to Computer Configuration, click on Policies, then click Software Installation and add the .msi package from the shared folder.
  • Deploy the GPO: Apply the GPO to the necessary machines. Finally, reboot the computer or perform a policy update (gpupdate /force) to confirm the software has been installed.

Option 3: Remote Software Installation via Command-Line Tools

Another remote software installation management option is Command-line tools. Command-line tools like SSH for Linux, Mac, and PowerShell for Windows, allow IT administrators to run installation scripts on them remotely.

This gives them control over custom installations. However, using these command-line methods can be quite challenging. They require technical understanding on scripting and writing of commands. Additionally, the only way you can scale is through automation, making it even more complicated for larger deployments.

Best for: This remote install software is suitable for IT admins with good scripting skills who need flexible and custom installations across Mac, Linux, or Windows environments.

Here’s a brief step-by-step guide on how to use install software using cmd for remote software installation:

For SSH (Linux/Mac):

  • Enable SSH: Make sure SSH is turned on the device you choose to use. If you use Linux, run this instead, “sudo systemctl start ssh.”
  • Open Terminal: On your computer, open a terminal.
  • Connect to theRemote Device: Use the command “ssh user@remote_ip_address” to remotely connect to your preferred device.
  • Install the Software: Once you’re connected, run the command to install the software. For Ubuntu run this “sudo apt install package_name”.
  • Exit SSH: After the installation is complete, simply type exit to close the SSH session.

For PowerShell (Windows):

  • Enable PowerShell Remoting: Run Enable-PSRemoting to remotely connect to your preferred device.
  • Open PowerShell: On the computer, open PowerShell as an administrator.
  • Connect to the Remote Device: Use this command “Enter-PSSession -ComputerName remote_computer_name”to connect to your remote computer.
  • Run Installation Script: Once connected, run this command “Start-Process msiexec.exe -ArgumentList '/i software.msi /quiet'”
  • Exit PowerShell Session: Type “Exit-PSSession” to disconnect after your installation.

Remote Software Installation vs Deployment

Despite being related, remote software installation and deployment are two different processes in software management. Let’s find out how:

  • Remote software installation is the process of remotely installing a software program on a device over a network. It involves configuring the software and preparing it for users, focusing on the singular task of getting the software up and running. This vital one-time task is a key part of the overall software deployment process.

  • Remote software deployment encompasses a broader range of activities, including installation, packaging, configuring, managing, and distributing software across multiple devices and environments. This process allows for automation of tasks such as managing configurations, security settings, and updates, ensuring effective distribution and operation. Unlike installation, deployment is ongoing and requires continuous management to maintain software functionality and scalability.
Frequently Asked Questions