Remote Desktop on Multiple Monitors with HelpWire

HelpWire is your top choice remote desktop app for multiple monitors. Get flawless remote support for any number of workstations and displays.

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Overcoming Challenges in Multi-Monitor Remote Access

Problem: Accessing a remote desktop with multiple monitors can be challenging, as default settings often don’t support multi-monitor setups. Additionally, connecting different types of machines or computers with varying operating system versions adds further complexity. As a result, adjusting configurations or providing effective remote support becomes increasingly difficult and time-consuming.

Solution: HelpWire is an intuitive, easy-to-use remote desktop solution that enables you to effortlessly use a remote desktop with multiple monitors. It streamlines the complete remote desktop access and control process with improved functionality. This provides a more efficient and productive workflow, unlike traditional methods with manual configurations, complicated setups, and limited features.

How to Use Multiple Monitors with HelpWire’s Remote Desktop Solution

Here's how to use multiple monitors with remote desktop solution by HelpWire:

1. Register new or login into HelpWire account:

Click "Log in" at the top right to sign in. If you're new to HelpWire, create an account with your Google profile or email.

2. Download HelpWire:

Download and install HelpWire's remote desktop solution on your computer via the “App Center”. It's available for Windows, macOS, and Linux.

3. Create a new client or select an existing one:

Select an existing client from your Clients list or create a new one using the button in the toolbar.

4. Send a connection link:

Copy the connection link displaying on your screen, and share it with your client via helpdesk, SMS, or email.

Send a connection link to access multiple monitors

5. Let the client download the app:

After sending the connection link, wait for the client to download the application on their system by following the link. Let them start the app on their device.

6. Remote access request:

Wait for your client to install and open the HelpWire Client app. After that, click "Request Access" and wait for their approval.

7. The access for remote connection should be granted:

To allow the remote connection, the client must click on the option "Grant Access". (Note: In macOS devices, the client will need to provide some more permissions to enable remote access).

8. Connect to the remote client:

Start a remote desktop session by clicking the 'Connect' button from your workstation.

How to connect to the remote client with multiple monitors

9. Remote Control:

Now you will be able to control the remote device remotely through HelpWire's user interface. If it detects multiple monitors, it will display the multi-monitor icon.

To view multiple monitors in remote desktop, adjust the viewing position of these monitors, either side by side or one above the other.

– only one screen is available for the chosen client’s workstation

or

– multiple screens are available for the client workstation.

– to display only a single screen of the remote client's device.

– to split the operator screen horizontally, displaying the client’s screens are positioned one above the other.

– to split the operator screen vertically, displaying the client’s screens are positioned side by side.

10. End Session:

If you want to end an ongoing remote access session, locate the option "Disconnect" and click on it.

Benefits of Using HelpWire’s Remote Desktop Solution

Let's now look at the various benefits of using HelpWire's remote desktop solution to enable access for remote desktop with multiple monitors:

Seamless Remote Control

Generate a unique link each time for a client and connect to their workstations quickly and effortlessly.

Multiple Concurrent Connections

Set up multiple remote concurrent connections to client workstations and assist them effectively on their systems.

Multi-Screen View

Simultaneously view and manage multiple computer screens using the multi-screen feature.

Cross-Platform Compatibility

HelpWire lets you connect with any number of monitors remotely from macOS, Windows, and Linux systems.

Grouped Workstation

Discover all your client workstations under a single client profile and manage everything swiftly.

Fast File Transfer

Copy and paste files into HelpWire’s remote control window and transfer them in no time.

Alternative Method to Access Multiple Monitors Remotely

The Windows operating system's native feature - Remote Desktop Protocol (RDP) enables users to easily access and control computers remotely. But it's difficult to set up this tool to enable multiple monitor support, especially if you can't access the remote computer directly.

This requires you to gain remote or physical assistance from a user who can access the computer directly.

Let's find out how to use remote desktops on multiple monitors via RDP step-by-step.

Method 1: Adjust RDP Display Settings

Launch the application by entering ‘remote connection’ into the computer's search box.
Type your authentication credentials.
Locate ‘Show Options’, it must be at the screen’s bottom-right corner.
Open the ‘Display’ tab.
Check the box that says ‘Use all my monitors for the remote session’.
Click on the connect button.

Method 2: Execute RDP Command Line for Multi-Monitor

Here's the second method to use multiple monitors with remote desktop via RDP:

Open the window ‘Run’ by pressing the keys Press Win + R.
Type this: mstsc.exe /multimon.

Once you do this, the system will automatically check the box that says “Use all my monitors for the remote session”, only for this time. However, it won't save your credentials or connection properties on this computer.

Limitations of Windows RDP

For multi-monitor connections, Windows RDP has some limitations:

OS support: Windows RDP’s multi-monitor support is only available for Windows 7 Enterprise or Ultimate versions.
Difficult to set up: Many users find it difficult to set up and enable multi-monitor support across operating system versions.
Limited features: The tool offers limited features and lacks advanced functionalities compared to other providers.
Needs high bandwidth: Windows RDP consumes high bandwidth for enabling access for remote desktop on multiple monitors, increasing costs.
Performance degradation: Multi-monitor remote access with Windows RDP involves performance issues, such as high latency, frequent screen freezing, and slow performance.
Poor IT support: Many users have experienced troubleshooting delays, rendering customers unsatisfied with IT support and lowering their workflow efficiency and team productivity.

Note: Microsoft has recently announced that it's introducing a new Windows application to replace the Remote Desktop Connection (RDC) app. The new app supports easier remote multi-monitor setups and connections.

But it also has some limitations, as it works only on Windows computers and it is designed for school and work accounts only, no personal accounts.

Frequently Asked Questions (FAQs)

How do I use multiple monitors with a remote desktop?

Use HelpWire for remote desktop connection for dual monitor setup. You can also concurrently switch between different client screens during an ongoing remote session.

Can you split screen a remote desktop?

Yes, you can split the client screen vertically and display multiple screens side by side on a remote desktop. Or, you can split the screen horizontally and display multiple client screens placed one over the other.