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Remote Desktop on Multiple Monitors with HelpWire

HelpWire is your top choice remote desktop app for multiple monitors. Get flawless remote support for any number of workstations and displays.
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Overcoming Challenges in Multi-Monitor Remote Access

Problem: Accessing a remote desktop with multiple monitors can be challenging, as default settings often don’t support multi-monitor setups. Additionally, connecting different types of machines or computers with varying operating system versions adds further complexity. As a result, adjusting configurations or providing effective remote support becomes increasingly difficult and time-consuming.

Solution: HelpWire is an intuitive, easy-to-use remote desktop solution that enables you to effortlessly use a remote desktop with multiple monitors. It streamlines the complete remote desktop access and control process with improved functionality. This provides a more efficient and productive workflow, unlike traditional methods with manual configurations, complicated setups, and limited features.

How to Use Multiple Monitors with HelpWire’s Remote Desktop Solution

Here's how to use multiple monitors with remote desktop solution by HelpWire:
1. Register new or login into HelpWire account:
Click "Log in" at the top right to sign in. If you're new to HelpWire, create an account with your Google profile or email.
Register new HelpWire account
2. Download HelpWire:
Download and install HelpWire's remote desktop solution on your computer via the “App Center”. It's available for Windows, macOS, and Linux.
Download HelpWire
3. Create a new client or select an existing one:
Select an existing client from your Clients list or create a new one using the button in the toolbar.
Create a new client
4. Send a connection link:
Copy the connection link displaying on your screen, and share it with your client via helpdesk, SMS, or email.
Send a connection link to access multiple monitors
5. Let the client download the app:
After sending the connection link, wait for the client to download the application on their system by following the link. Let them start the app on their device.
Downloading the client app
6. Remote access request:
Wait for your client to install and open the HelpWire Client app. After that, click "Request Access" and wait for their approval.
Request access to multiple monitors
7. The access for remote connection should be granted:
To allow the remote connection, the client must click on the option "Grant Access". (Note: In macOS devices, the client will need to provide some more permissions to enable remote access).
Grant access
8. Connect to the remote client:
Start a remote desktop session by clicking the 'Connect' button from your workstation.
How to connect to the remote client with multiple monitors
9. Remote Control:
Now you will be able to control the remote device remotely through HelpWire's user interface. If it detects multiple monitors, it will display the multi-monitor icon.

View multiple monitors in remote desktop
To view multiple monitors in remote desktop, adjust the viewing position of these monitors, either side by side or one above the other.

icon1 – only one screen is available for the chosen client’s workstation

icon2 or – multiple screens are available for the client workstation.

icon4 – to display only a single screen of the remote client's device.

icon5 – to split the operator screen horizontally, displaying the client’s screens are positioned one above the other.

icon6 – to split the operator screen vertically, displaying the client’s screens are positioned side by side.
10. End Session:
If you want to end an ongoing remote access session, locate the option "Disconnect" and click on it.
End session with multiple monitors

Benefits of Using HelpWire’s Remote Desktop Solution

Let's now look at the various benefits of using HelpWire's remote desktop solution to enable access for remote desktop with multiple monitors:
Seamless Remote Control

Seamless Remote Control

Generate a unique link each time for a client and connect to their workstations quickly and effortlessly.
Multiple Concurrent Connections

Multiple Concurrent Connections

Set up multiple remote concurrent connections to client workstations and assist them effectively on their systems.
Multi-Screen View

Multi-Screen View

Simultaneously view and manage multiple computer screens using the multi-screen feature.
Cross-Platform Compatibility

Cross-Platform Compatibility

HelpWire lets you connect with any number of monitors remotely from macOS, Windows, and Linux systems.
Grouped Workstation

Grouped Workstation

Discover all your client workstations under a single client profile and manage everything swiftly.
Fast File Transfer

Fast File Transfer

Copy and paste files into HelpWire’s remote control window and transfer them in no time.

Alternative Method to Access Multiple Monitors Remotely

The Windows operating system's native feature - Remote Desktop Protocol (RDP) enables users to easily access and control computers remotely. But it's difficult to set up this tool to enable multiple monitor support, especially if you can't access the remote computer directly.

This requires you to gain remote or physical assistance from a user who can access the computer directly.

Let's find out how to use remote desktops on multiple monitors via RDP step-by-step.

Method 1: Adjust RDP Display Settings

  • Launch the application by entering ‘remote connection’ into the computer's search box.
  • Type your authentication credentials.
  • Locate ‘Show Options’, it must be at the screen’s bottom-right corner.
  • Open the ‘Display’ tab.
  • Check the box that says ‘Use all my monitors for the remote session’.
  • Click on the connect button.

Method 2: Execute RDP Command Line for Multi-Monitor

Here's the second method to use multiple monitors with remote desktop via RDP:

  • Open the window ‘Run’ by pressing the keys Press Win + R.
  • Type this: mstsc.exe /multimon.
Once you do this, the system will automatically check the box that says “Use all my monitors for the remote session”, only for this time. However, it won't save your credentials or connection properties on this computer.

Limitations of Windows RDP

For multi-monitor connections, Windows RDP has some limitations:
  • OS support: Windows RDP’s multi-monitor support is only available for Windows 7 Enterprise or Ultimate versions.
  • Difficult to set up: Many users find it difficult to set up and enable multi-monitor support across operating system versions.
  • Limited features: The tool offers limited features and lacks advanced functionalities compared to other providers.
  • Needs high bandwidth: Windows RDP consumes high bandwidth for enabling access for remote desktop on multiple monitors, increasing costs.
  • Performance degradation: Multi-monitor remote access with Windows RDP involves performance issues, such as high latency, frequent screen freezing, and slow performance.
  • Poor IT support: Many users have experienced troubleshooting delays, rendering customers unsatisfied with IT support and lowering their workflow efficiency and team productivity.
Note: Microsoft has recently announced that it's introducing a new Windows application to replace the Remote Desktop Connection (RDC) app. The new app supports easier remote multi-monitor setups and connections.

But it also has some limitations, as it works only on Windows computers and it is designed for school and work accounts only, no personal accounts.

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
price icon
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
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