Remote Access & Control
Control Remote Desktops With Ease
Connect to your clients' computers with HelpWire and provide remote assistance at any time wherever you are.
Explore Advanced Remote Desktop Control Features:
On-demand Remote Support
Connect to remote users instantly when they need help. Resolve issues quickly, offer guidance, and deliver outstanding support on demand.
Unattended Remote Access
Connect to a remote Windows workstation to perform updates, access files, and troubleshoot issues anytime – even when no one is present on the other end.
Simultaneous Sessions
When supporting a client with multiple workstations concurrently switch between their respective tabs without interrupting your communication with the client.
Multi-Screen View
HelpWire allows you to view two clients' screens side-by-side or switch between clients' screens concurrently during the remote access session if they have more than two or you prefer it that way.
Smart Data Transfer
Let HelpWire provide the best possible connection speed during remote desktop sessions by automatically selecting between connections over proxy servers or P2P.
Administrator Rights
Access remote Windows workstations with admin privileges to maximize your efficiency.
File Sharing
Transfer files to your client's computer by simply dropping them onto a remote session window.
Best Image Quality
Adjust the frame rate for your remote desktop session to accommodate your client's internet connection speed or let HelpWire do this for you automatically.
Optimal Image Size
Change the image size you’re receiving from the remote client’s screen. Fit the screen width or height, set optimal fit, or leave the original size.
Revoke Access
Global shortcut and a special button in the Client application window to revoke the Operator's access to the remote workstation.