HelpWire—Free Now
No Strings Attached

Currently free during tech preview ⚡ – See why

Standard

Ideal for individuals and small teams.

Free

No credit card required

Create free account

1 remote connection at a time
Unlimited* attended devices
Unlimited unattended devices
Unlimited team members
Unlimited devices to connect from
Unlimited remote session duration
Suitable for commercial use

Business

Perfect for larger organizations supporting multiple clients remotely.

TBA^**

Currently in development

Notify me

Includes all Standard features
Advanced features in progress

Custom Solutions

Looking for something tailored? Whether you need custom options, specific features, a self-hosted server, or integration with your existing setup, we're here to help.

Contact us

Frequently Asked Questions

Major QuestionWhy is HelpWire free?

HelpWire is currently free as part of our tech preview. We're focused on building the best remote support experience, and offering it for free helps us gather feedback, grow our user base, and iterate quickly.

We're backed by our parent company, Electronic Team, Inc., whose successful product line allows us to keep HelpWire ad-free and fully supported—for now.

In the future, we plan to introduce paid features, but the core Standard plan will remain free. And don’t worry—we’ll give you plenty of notice before anything changes.

What features will remain free?

We’re committed to keeping HelpWire free for personal and home use. Most features will remain accessible on the free Standard plan, with reasonable usage limits to ensure a high-quality experience for everyone.

When we introduce paid plans, they’ll be tailored for professional and business users—with pricing that scales based on the number of operators under one account. That means no per-session charges, no limits on concurrent connections within a team, and no artificial time caps on remote sessions—features often restricted by larger competitors.

In short, if you’re using HelpWire to help out family and friends, you’ll continue to enjoy a robust, fully functional experience at no cost.

How can I try HelpWire? Is there a trial?

HelpWire is entirely free. You can start using it immediately after downloading the appropriate version for your operating system or registering a free account.

What features are currently in development?

We share our development plans for HelpWire in our roadmap. If you have any suggestions or priorities you'd like us to consider, feel free to contact us here.

Can I use HelpWire without an account?

Yes, you can download and install a streamlined version of HelpWire that allows for on-demand remote connections without registering an account.

How secure is HelpWire?

HelpWire uses Auth0, a trusted third-party authentication provider, to handle logins securely. All connections and data are protected with TLS/SSL protocols.

HelpWire establishes direct peer-to-peer connections between the Operator and the remote Client, bypassing servers whenever possible. When a direct connection isn't feasible, AWS servers are used solely for routing purposes, ensuring that the data flow remains end-to-end encrypted and anonymized.

Does HelpWire support mobile devices?

Not at the moment, but we plan to add mobile support in future releases.

How many computers can I connect to simultaneously?

As an Operator, you can actively support one client workstation at a time. However, multiple concurrent remote connections to different workstations of the same Client are possible, allowing you to switch between them as needed.

* Unlimited refers to no imposed restrictions unless excessive usage is detected that significantly impacts our servers. In such cases, we may need to send a notification and apply manual limitations.

** The name and features of the paid HelpWire subscription are still being finalized. Expected availability: Q3-4 2025. Licensing models, limitations, and pricing are subject to change.