On-Demand Remote Support with HelpWire

HelpWire is your go-to on-demand remote support software. It offers a streamlined and efficient solution for troubleshooting and resolving technical issues from any location.

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Quick video overview Explore HelpWire in 1 minute

Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

Advanced HelpWire On-demand Remote Access Capabilities

Simple and Fast Remote Control

Establish seamless connections to client’s workstations with a uniquely generated link for each client.

Permission-Based Access

Operators must obtain client confirmation before accessing their workstations, ensuring client security and confidence.

Cross-Platform Remote Control

Connect from Windows, Linux, and macOS computers with HelpWire and perform on-demand remote support on any platform.

Control Multiple Workstations

Establish concurrent connections to multiple remote workstations of a single client to perform the necessary assistance on all of their computers.

Workstation Details

View the name, type, and operating system version of remote workstations for more personalized on-demand remote support.

Revoke Access

Remote clients can use the global keyboard shortcut or the special button in their application window to revoke the Operator's remote access at any time.

File Transfer

Exchange files with your client by copying and pasting them into the HelpWire remote control window.

Secure On-Demand Remote Support

Updated on Nov 1, 2023

by the HelpWire Team

Trusted Authentication Mechanism

HelpWire protects login credentials by employing Auth0, a trusted user authentication service.

End-to-End Encryption

End-to-end industry-standard SSL/TLS encryption is used to protect all data transfers to ensure the privacy and security of your information.

Secure Data Centers

HelpWire’s cloud infrastructure is built on AWS secure cloud services for enhanced security. Many large organizations such as NASA and Netflix also use the AWS infrastructure.

Firewall-Friendly

Security is maintained by eliminating any requirements to open additional firewall ports or make configuration changes when establishing a remote connection to a client’s workstation.

On-Demand Remote Support Software for Every Role, Need and Industry

Remote Tech Support Services

HelpWire is your go-to solution for delivering effective on-demand or ad-hoc remote support to customers facing software installation or system configuration issues.
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Freelance IT Experts

Deliver hands-on remote assistance to your clients, no matter where you are located.
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Education

Implement an intuitive remote support solution to ensure the efficient operation of the digital tools used by educators and students.
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How Does On-Demand Remote Support Work with HelpWire

Create a new client or select an existing one if you’ve used HelpWire previously.

Share a link for a remote control application with your client.

Receive access permission from a remote client.

Connect to a remote workstation.

End the remote connection when finished.

Frequently Asked Questions

What is the best on-demand remote support software?

The best remote assistance software depends on your specific needs. For general use, TeamViewer and AnyDesk are popular for their ease of use and feature sets. For enterprise environments, Microsoft's Remote Desktop and Citrix are highly regarded for their robust security and scalability. HelpWire may be the best solution for both business and personal use.

What is the difference between on-demand remote support and unattended remote support?

On-demand remote support requires user initiation and provides a temporary connection, ideal for immediate troubleshooting. Unattended remote support allows continuous access without user presence, suitable for maintenance and monitoring.