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On-Demand Remote Support with HelpWire

HelpWire is your go-to on-demand remote support software. It offers a streamlined and efficient solution for troubleshooting and resolving technical issues from any location.
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Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

What is On-demand Remote Support?

On-demand remote support allows you to provide assistance and resolve issues with customers regardless of their location. Also known as attended remote support, this capability lets you immediately help remotely located clients. Typically, a user requests help to address a problem. A technician can then log in to the affected machine to resolve the problem remotely. On-demand remote support establishes communication between technical staff and the user community so issues can be quickly and effectively addressed for enhanced productivity.

Important things to know about on-demand tech support include:

  • Ease of Use: On-demand support does not require a complicated setup to offer assistance.
  • Fast Access: Support personnel can quickly resolve issues after being granted access by the affected client.
  • Enhanced Security: Connectivity is established with a unique access link that can be revoked at any time by the client.
Implementing this support approach is effective for quickly, securely, and efficiently resolving critical issues that may impact productivity.

HelpWire: Secure and Simple On-Demand IT Support

HelpWire offers tech support teams a secure and simple method of providing on-demand tech support. The software emphasizes data protection and user control. Following are the key features that provide efficient and secure remote support.
  • Permission-Based Access: Operators need to obtain permission from the client before establishing a connection to a remote computer. This allows users to retain control of their devices when receiving technical support.
  • Strong Data Encryption: Data transmission during a support session is protected by AES-256-bit encryption and the TLS/SSL protocols. Transfers use the WSS and HTTPS protocol for enhanced security.
  • Direct Peer-to-Peer Connections: HelpWire bypasses servers when possible and establishes a direct connection between an Operator and a Client. If servers are necessary when a direct connection is impossible, your data stays anonymous and encrypted to protect security.
  • Revoke Access Instantly: Clients can revoke access immediately to remain in control of their machine and the support session.

How to Use HelpWire For On-Demand Remote Support

Step 1:
Download the HelpWire Operator app from the official HelpWire website. Once downloaded, the app lets you quickly and securely connect to a remote client without registering the software.
Download the HelpWire Operator app from the official HelpWire website
You can also create or log in to a HelpWire account if you would like to save client profiles and session history. While creating the account, you will be prompted to download the Client app.
You can also create or log in to a HelpWire account
Step 2:
Quickly establish a connection by opening the app and copying the connection link. Share the link with the client using a secure method such as email or a messaging app.
Quickly establish a connection by opening the app and copying the connection link
An account lets you select an existing client or create a new profile. Then share the link to start the support session.
An account lets you select an existing client or create a new profile
Step 3:
The client then uses the link to download and start the HelpWire Client app on their computer.
The client then uses the link to download and start the HelpWire Client app on their computer
Step 4:
After the client launches the app, they will receive your remote access request. Clicking Grant Access enables the Operator to gain one-time access to the remote machine.
After the client launches the app, they will receive your remote access request
You will receive notification when the client approves the connection.
You will receive notification when the client approves the connection
Step 5:
After access is granted, use HelpWire’s interface to remotely control the client’s computer to resolve their issue.
After access is granted, use HelpWire’s interface to remotely control the client’s computer to resolve their issue
Step 6:
End the session by clicking the “Disconnect” button in the HelpWire app. end button
End the session by clicking the “Disconnect” button in the HelpWire app
The user can also revoke permission and end the connection and support session anytime.
The user can also revoke permission and end the connection and support session anytime

Advanced HelpWire On-demand Remote Access Capabilities

Simple and Fast Remote Control

Simple and Fast Remote Control

Establish seamless connections to client’s workstations with a uniquely generated link for each client.
Admin Privileges

Permission-Based Access

Operators must obtain client confirmation before accessing their workstations, ensuring client security and confidence.
Cross-Platform Remote Control

Cross-Platform Remote Control

Connect from Windows, Linux, and macOS computers with HelpWire and perform on-demand remote support on any platform.
Control Multiple Workstations

Control Multiple Workstations

Establish concurrent connections to multiple remote workstations of a single client to perform the necessary assistance on all of their computers.
Workstation Details

Workstation Details

View the name, type, and operating system version of remote workstations for more personalized on-demand remote support.
Notes

Revoke Access

Remote clients can use the global keyboard shortcut or the special button in their application window to revoke the Operator's remote access at any time.
Intuitive File Sharing

File Transfer

Exchange files with your client by copying and pasting them into the HelpWire remote control window.

Secure On-Demand Remote Support

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Trusted Authentication Mechanism

HelpWire protects login credentials by employing Auth0, a trusted user authentication service.
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End-to-End Encryption

End-to-end industry-standard SSL/TLS encryption is used to protect all data transfers to ensure the privacy and security of your information.
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Secure Data Centers

HelpWire’s cloud infrastructure is built on AWS secure cloud services for enhanced security. Many large organizations such as NASA and Netflix also use the AWS infrastructure.
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Firewall-Friendly

Security is maintained by eliminating any requirements to open additional firewall ports or make configuration changes when establishing a remote connection to a client’s workstation.

On-Demand Remote Support Software for Every Role, Need and Industry

IT Support

Remote Tech Support Services

HelpWire is your go-to solution for delivering effective on-demand or ad-hoc remote support to customers facing software installation or system configuration issues.
Learn more
Help & Service Desks

Freelance IT Experts

Deliver hands-on remote assistance to your clients, no matter where you are located.
Learn more
Education

Education

Implement an intuitive remote support solution to ensure the efficient operation of the digital tools used by educators and students.
Learn more

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
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