Reliable Free NoMachine Alternative for Remote Desktop Control
HelpWire – a free alternative to NoMachine remote desktop, offers robust functionality with an intuitive interface, ensuring secure connections and straightforward setup for all users.
- User-friendly interface
- Cost-efficient remote assistance
- Seamless remote desktop experience
HelpWire vs. NoMachine: Quick Comparison
Below is a comparative chart of the most notable features, functions, and pricing structures of both HelpWire and NoMachine.
| Feature |
HelpWire
|
NoMachine
Free
Enterprise
| |
|---|---|---|---|
| Price | |||
| Price | Free for personal and business use | Free for personal use | Enterprise license starting from $44.50 per computer per year |
| Supported Platforms | |||
| Supported Platforms | Windows, macOS, Linux for both Operator and Client |
Windows, macOS, Linux, Raspberry Pi, ARM for both Operator and Client. iOS and Android for Operator only. |
Windows, macOS, Linux, Raspberry Pi, ARM for both Operator and Client. iOS and Android for Operator only. |
| Customer support and technical assistance | |||
| Customer support and technical assistance | Technical support with up to 3 business day response time | 5 business day normal response time for licensed users | |
| Number of Client Workstations | |||
| Number of Client Workstations | Unlimited | 1 | 1 per license |
| Concurrent connections | |||
| Concurrent connections | Unlimited | 1 | Unlimited |
| File Transfer | |||
| File Transfer | |||
| Audio Support | |||
| Audio Support | |||
| USB device forwarding | |||
| USB device forwarding |
Key HelpWire Features
Let’s look at some of the important features of HelpWire, which will help you better understand how it compares to NoMachine.
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File Transfer
Smoothly move files from your local system to a remote desktop session with a straightforward copy-and-paste approach.
Built-in Chat
Connect with clients on the fly and work hand-in-hand with fellow technicians in real time to diagnose and solve problems efficiently.
Client Management
Enhance your remote service by creating comprehensive client profiles, viewing key device details, and recording notes during support sessions – all accessible right from your Web Portal.
Team Management
Assemble, manage, and disband support teams with ease, maintain a unified client database, and streamline teamwork through integrated management tools for faster resolutions and remarkable support.
Security
Rely on HelpWire’s layered protections – Auth0 authentication, AES-256 encryption, AWS data centers, and permission-based access – to confidently host secure remote desktop sessions.
Remote Support for All Professions, Roles, and Industries
System Administrators
Leverage HelpWire to keep networks and computer systems running smoothly, all while maintaining security standards from any remote location.
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Help & Service Desks
Take advantage of HelpWire’s powerful remote control and support functions to simplify your help desk operations, resolve issues faster, and boost overall customer satisfaction.
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Freelance IT Experts
Elevate your freelance business by offering hands-on remote support anytime, anywhere with HelpWire, ensuring you can tackle client needs no matter where you or they happen to be.
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Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
Overall NoMachine provides a robust set of security features and algorithms to ensure safe usage.
Yes, NoMachine is free for personal use and allows you to connect to one host computer with limited functionality.
NoMachine is developed and owned by the Luxembourg-based company NoMachine S.à r.l.
HelpWire is the best free alternative to NoMachine, mirroring its core functionality for remote control, available for both business and personal applications without any charges.