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Remote Desktop for Linux with HelpWire

Deliver incredibly fast, smooth, and effortless remote support with HelpWire, a cross-platform and free remote desktop control solution. It comes with macOS, Windows, and Linux remote desktop functionality and offers multiple tools for on-demand remote support. HelpWire eliminates costly on-site visits, saving you and your clients plenty of time and expenses.
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G2
5.0
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Capterra
5.0
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SourceForge
5.0
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TrustRadius
5.0

HelpWire vs Remmina

On Ubuntu Remmina Remote Desktop Client comes pre installed and it is also an app of choice for many other Linux users. It is a free open-source solution with support for VNC and RDP protocols. So let's compare why would you need to choose HelpWire over another built-in remote desktop client for Linux:
Feature HelpWire Remmina
1 Cross platform support Native support for Windows, macOS and Linux Operators, with Windows and macOS Clients. Only Linux Operators supporting Windows clients
2 Price Free Free
3 Open-source
3 File transfer Drag-n-drop or copy paste Sharing access to a remote folder
3 Shared clipboard
3 Sound sharing Does not support sound sharing yet Sound sharing is supported over the RDP protocol

Try HelpWire, free remote desktop client for Linux

Experience all benefits of our free Linux remote desktop solution over standard tools.
Free download

How to Use HelpWire for Remote Desktop Connection on Linux

1. Log in to an existing account or register as a new user.
Use the “Log in” button in the upper right to enter your HelpWire credentials. You can create a new account using an email address or your Google profile.
Register new HelpWire account
2. Download the HelpWire Operator app.
Go the the App Center and download the HelpWire Operator Linux universal installer package.
Download HelpWire
3. Choose an existing client or create a new one.
Select a previously created client from the Clients list. You can also create a new client using the button on the main toolbar.
Create a new client
4. Share the connection link with the client.
Locate the Client app link in the upper toolbar of the client profile. Share the link with the client using a secure communication method like email or instant message.
Send a connection link to access multiple monitors
5. Acquire access permission from the remote client.
Press the Request Access button after the client installs and launches the HelpWire client app and wait for approval from the client.
Request access to multiple monitors
6. Use the Linux remote desktop to connect to the remote client.
Establish a connection with the remote client by pressing the Connect button in the selected client profile tab.
How to connect to the remote client with multiple monitors
7. Terminate the remote control session when done.
Use one of these methods to end the session:

  • Close the HelpWire Operator app on your machine;
  • Close the HelpWire Client app on the remote client;
  • Press the red button in the HelpWire Operator toolbar.
End session with multiple monitors

Advanced Linux Remote Desktop Capabilities of HelpWire

Compatible Linux Systems

Compatible Linux Systems

HelpWire is compatible with a number of Linux-based systems, such as Ubuntu 18.04+, Debian 11+, CentOS 9, RHEL 9, or Fedora 39+.
Linux Remote Desktop to Windows

Linux Remote Desktop to Windows

HelpWire allows you to remotely connect a Linux computer to a Windows or macOS computer. Now, you can easily access important files and troubleshoot issues with HelpWire.
Swift Remote Control and Support

Swift Remote Control and Support

Use uniquely generated links to establish quick connections to client workstations, no need to exchange passwords, tokens or IDs each time.
Control Multiple Workstations

Control Multiple Workstations

HelpWire enables you to provide smooth remote support to your clients simultaneously on multiple remote workstations, using one link on all computers.
Convenient and Secure File Transfer

Convenient and Secure File Transfer

Transfer files securely to clients by copying a file you want to send and pasting it into HelpWire’s remote control window.
Multi-Screen Views

Multi-Screen Views

View and manage multiple remote computer screens simultaneously with HelpWire.
OS Detection

OS Detection

Automatically detect what operating systems, types, and versions your remote client runs on. This will help you navigate through the compatibility issues.
Unified Client Profile

Unified Client Profile

Organize a remote client’s data like multiple devices and workstations under a single profile. This eliminates confusion and keeps client profiles neatly organized.
Support Chat

Support Chat

Provide proactive assistance, resolve customer queries faster with accuracy, and increase customer satisfaction using HelpWire Chat that enables efficient on-demand remote support on Linux.
Client Management

Client Management

HelpWire offers a suite of valuable tools, such as detailed client lists, session history, etc. to help you manage client support activities like a pro.
Team Management

Team Management

Add or remove support team members effortlessly any time to manage your team effectively and adapt to your team’s requirements.

Secure Linux Remote Access

HelpWire protects your business and customer data and IT environment by implementing enterprise-grade security measures and tools. Whether you use macOS, Windows or Linux workstations, your data is in safe hands so you can provide uninterrupted, high-quality customer support and experiences.
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Reliable Authentication Solutions

To safeguard login credentials and authorize user access, HelpWire leverages a reputed single sign-on (SSO) solution - Auth0 for your web applications. This protects you from unauthorized access, possible data breaches, and cyberattacks.
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End-to-End Data Encryption

HelpWire implements advanced end-to-end TLS/SSL encryptions to protect data and files transferred between your device and the client. It offers robust data privacy and security while avoiding attacks and data compliance issues.
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Fortified Data Centers

HelpWire’s cloud infrastructure is built on top of AWS and secured with its robust data security and privacy measures. Global leaders like Microsoft, NASA, Oracle, Netflix, and Disney use the same cloud provider, so you can trust on it.
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Firewall-friendly

HelpWire uses standard ports and protocols, allowing you to set up remote connections easily without additional firewall port forwarding or extra configurations, while maintaining optimal network security.

Linux Remote Access for Any Role, Need, and Industry

System Administrators

System Administrators

HelpWire allows system admins to ensure networks and computers systems are operated seamlessly with security from a remote location.
Learn more
Help & Service Desks

Help & Service Desks

Improve your support service quality and processes using HelpWire’s advanced remote control and support functionalities. It helps you boost customer happiness with prompt issue resolutions.
Learn more
Freelance IT Experts

Freelance IT Experts

HelpWire empowers freelance IT experts to serve clients better by delivering remote hand-on support anytime no matter where you or your clients operate from.
Learn more

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024