Gestione del team
Organizza e gestisci la tua squadra di supporto
HelpWire è un servizio di scrivania remota gratuito che offre un set completo di strumenti per ampliare la squadra di supporto tecnico e gestire gli operatori.
Panoramica delle funzioni gestionali della squadra
Inviti ai colleghi di squadra
Espandi la tua squadra senza sforzi oppure ottieni supporto specializzato inviando, inviti in blocco ad uno o più indirizzi di posta elettronica contemporaneamente.
Gerarchia di ruolo
Definisci ruoli chiari: I titolari di società possono creare, gestire e sciogliere società, assicurando un controllo di alto livello. Nel frattempo, gli operatori di supporto si concentrano sulla fornitura di assistenza di prim’ordine ai clienti remoti.
Profilo aziendale
Personalizza il nome e il logo della tua azienda per migliorare la tua immagine professionale e promuovere il riconoscimento del marchio e la fiducia dei clienti durante le interazioni di supporto.
Accesso tra squadre
Amplia la tua competenza partecipando come operatore di supporto in più aziende. Mentre crei e guidi la tua azienda e gestisci una squadra di supporto qualificato.
Contatti centralizzati
Mantieni un’esperienza di supporto coesa poiché tutti gli operatori all’interno della stessa azienda hanno accesso ad un pool condiviso di contatti con i clienti.
Gli utenti che parlano della loro esperienza su HelpWire
5.0
Basato sulle recensioni di piu’ di 49 clienti
Versione
2.1, 7 Ag, 2024
Compatibilità
macOS, Windows, Linux
Prezzo
Gratis
Ecco alcune delle recensioni pubbliche riguardo HelpWire, da parte dei nostri clienti e da varie fonti:
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024