A Solid GoToMyPC Alternative
HelpWire is an efficient alternative to GoToMyPC, offering seamless remote access and a user-friendly experience — all for free.
- Budget-friendly
- Intuitive interface
- Seamless remote desktop experience
HelpWire vs. GoToMyPC: Key Differences Comparison
Review the features and functions of HelpWire and GoToMyPC side by side in this comparison chart.
|
HelpWire
|
GoToMyPC
Personal
Pro
Corporate
| |||
|---|---|---|---|---|
| Price per Month | ||||
| Price per Month | Free for personal and business use | $35 per month | $33 per month | $28 per month |
| User restrictions | ||||
| User restrictions | No limits | 1 user | No limits | No limits |
| Supported platforms | ||||
| Supported platforms | Windows, Mac, Linux | Windows, Mac, iOS, Android | Windows, Mac, iOS, Android | Windows, Mac, iOS, Android |
| Multi-monitor view | ||||
| Multi-monitor view | ||||
| Multiple workstations control per user | ||||
| Multiple workstations control per user | Unlimited | max 20 | max 50 | Unlimited |
| On-demand access | ||||
| On-demand access | ||||
| Unattended access | ||||
| Unattended access | ||||
| Team Management | ||||
| Team Management | ||||
| Client Management | ||||
| Client Management | ||||
| Real-time chat | ||||
| Real-time chat | ||||
| File transfer | ||||
| File transfer | ||||
| Customization | ||||
| Customization | ||||
| Mobile support | ||||
| Mobile support | ||||
| Remote Printing | ||||
| Remote Printing |
HelpWire Features
HelpWire is a great free alternative to GoToMyPC for businesses needing both on-demand and unattended remote access. It offers fast, reliable connections, excellent remote desktop performance, and strong security to keep everything safe and running smoothly.
Key features
Key features
File Exchange
Easily transfer files from the operator’s system to the remote desktop window using the familiar copy-and-paste feature.
Real-time Chat
Use support chat for quick client communication and real-time collaboration among technicians to resolve issues efficiently.
Client Management
Enhance your remote client management by building detailed client profiles, viewing essential device information, and adding notes to remote support sessions — all from your web account.
Team Management
Easily build, manage, and disband support teams, oversee a shared client database, and collaborate seamlessly with integrated team management tools to efficiently resolve issues and deliver exceptional remote support.
Robust Security
With HelpWire's robust security measures, including Auth0 authentication, AES-256 encryption, AWS data centers, and firewall-compatible connections, users can feel secure during remote desktop sessions.
Remote Support for Various Situations
IT Support
Boost your remote support efficiency with HelpWire, a free remote desktop solution for freelancers to tackle system setups, software installations, and more.
Small and Medium-Sized Businesses
HelpWire is a remote support software tailored for SMBs, designed to boost team productivity, simplify remote workflows, and reduce costs.
Managed Service Providers
Managed service providers (MSPs) can trust HelpWire for quick and secure support, ensuring efficient management of their customers' IT infrastructures and end-user systems.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
Unfortunately, GoToMyPC doesn’t offer a free version — only a 7-day free trial. After the trial ends, you’ll need to pick one of their three paid plans or look into a free alternative.
HelpWire is an excellent free alternative to GoToMyPC, providing similar remote control and support features. It’s ideal for both personal and business use, with no fees.
If your GoToMyPC isn't working, there could be several issues that arise after installing a new application, which may interfere with its proper functioning. In the article "GoToMyPC Problems and How to Solve Them," we've compiled a list of the most common issues users face and their solutions. We highly recommend reviewing this guide to troubleshoot the problem. If the issue persists, we suggest reaching out to the developer's technical support team or exploring alternative solutions.