HelpWire vs RDP

Windows offers an in-built remote desktop solution - Microsoft Remote Desktop that works via Remote Desktop Protocol (RPD).

Let's find out the pros and cons of HelpWire’s remote desktop solution over free remote desktop software for Windows.

Pros:

HelpWire is cross-platform; it supports Windows, Linux remote desktop, and macOS.
It easily scales with your business growth.
You don’t need to establish a direct connection in the same network when using Remote Desktop Software by HelpWire.
Multiple operators can collaborate with the same client.
You don’t necessarily need to know the remote computer’s account credentials.
HelpWire includes a support chat feature.
It offers multilingual support for more accessibility.
It offers an option to save client details in an online address book for greater convenience.

Cons:

HelpWire’s doesn’t support unattended access.
HelpWire is a third-party app that requires installation.

How to Set Up Remote Desktop Connection on Windows Using HelpWire

Here’s the step-by-step process to use HelpWire to initiate a remote desktop connection on Windows:

1. Register or Login to your HelpWire account.

If you don’t have a HelpWire account, register and create a new account by providing your email address or using your Google profile.

Skip this step if you have a HelpWire account. Start by logging in to your account by locating the button - “Login” and pressing on it. It should be at the page’s right corner. Next, provide your account details to get in.

2. Download HelpWire’s Operator Application.

Go to the “App Center” and find the HelpWire Operator application. Download the Windows installer on your system.

Download and install the HelpWire Operator app

3. Create new or choose an existing client.

If no client has been added before, create a new client. But if you’ve already created one, choose it from the “Clients” list. In the main toolbar, you will find a button next to each option.

Add a new client or select an existing one

4. Share the link with your client.

Find the Client app link from the client profile. It should be in the upper toolbar. Share this link with your client via email, instant messenger, SMS, or any other channel you and the client find convenient.

5. Get access permission.

After the client receives the link, wait for them to install and launch the HelpWire Client application on their systems. Once done, click on the button “Request Access” and wait for the client to approve your request again.

Get access permissions from the remote client

6. Connect to the remote client.

Initiate a remote desktop control session to a remote client from your Windows workstation by pressing the “Connect” button. The button should be in your chosen client profile tab.

Connect to your remote client from your Mac

7. End the remote session.

Once you’re done with your remote control task, end the remote session. There are two ways to do that:

Close the Windows HelpWire Operator application on your computer with the standard system windows closed.
In the Operator toolbar, locate the red button and press it.
On the remote computer, close the HelpWire Client application.

Advanced Capabilities of Our Remote Desktop Software for Windows

Cross Platform Support

HelpWire is a cross-platform solution, supporting Windows, macOS, and Linux. So, you can connect from your Windows computer to any Windows, Linux, or macOS systems and vice versa.

Compatible Windows Versions

HelpWire’s Remote Desktop Software is compatible with Windows versions 7 and later.

Simple Free Remote Desktop for Windows

Connect your computer to client workstations and computers effortlessly in real-time via uniquely generated links with the help of HelpWire’s Remote Desktop Software.

Control Multiple Workstations

Deliver concurrent and smooth remote support to your client’s various remote desktops, workstations, and devices, irrespective of the operating system they run on.

File Transfer

Copy and paste files into HelpWire’s remote control window to send them to your clients easily and securely. Rest assured no one can intercept your files as HelpWire secures your remote connections with advanced technologies.

View Multiple Screens Simultaneously

View and manage multiple remote computer screens simultaneously to enhance your operational efficiency. This saves you time spent managing separate screens on different computers.

Detect OS Information

HelpWire automatically detects your remote client’s operating system details, like name, version, type, etc. This helps you understand all the compatible systems you can connect to and perform your desired tasks.

Centralized Client Profile

Let HelpWire collect details of your client's devices and workstations and consolidate them under a single client profile. This allows you to quickly view all the devices associated with a client and provide them with faster and more effective support.

Support Chat

To address your client's issues proactively, use HelpWire Chat. It will help enhance the efficiency of your on-demand remote support and keep clients satisfied with your response.

Client Management

HelpWire provides essential tools such as detailed client lists and support session history. It helps you manage your clients effectively and provide them with tailored support based on past interactions and concerns.

Team Management

Add or remove team members whenever you want and manage your support team based on current needs.

Windows Remote Desktop for Any Role, Need and Industry

System Administrators

Operate your computer and network securely and easily from a remote location with HelpWire.
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Help & Service Desks

HelpWire offers advanced remote access and control functionalities. This not only helps you enhance your support service quality but also your support processes. As a result, you can deliver prompt and accurate support to your clients and keep them happy.
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Freelance IT Experts

With a pool of freelance IT experts ready to help your clients whenever they want and wherever they are, you don’t have to think twice about operational disruptions. They provide efficient hands-on remote support to your clients whenever they face any issues.
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Free Remote Desktop Software for Windows