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Free Remote Desktop Software for Windows

HelpWire is a free remote desktop access and control solution that enables businesses to deliver fast and effortless remote support. It’s a cross-platform solution, supporting Linux, macOS, and Windows remote desktops. Get various on-demand support tools to save business and end users time and money while avoiding costly on-site visits.
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G2
5.0
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Capterra
5.0
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SourceForge
5.0
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TrustRadius
5.0

HelpWire vs RDP

Windows offers an in-built remote desktop solution - Microsoft Remote Desktop that works via Remote Desktop Protocol (RPD).

Let's find out the pros and cons of HelpWire’s remote desktop solution over free remote desktop software for Windows.
Pros:
  • HelpWire is cross-platform; it supports Windows, Linux remote desktop, and macOS.
  • It easily scales with your business growth.
  • You don’t need to establish a direct connection in the same network when using Remote Desktop Software by HelpWire.
  • Multiple operators can collaborate with the same client.
  • You don’t necessarily need to know the remote computer’s account credentials.
  • HelpWire includes a support chat feature.
  • It offers multilingual support for more accessibility.
  • It offers an option to save client details in an online address book for greater convenience.
Cons:
  • HelpWire’s doesn’t support unattended access.
  • HelpWire is a third-party app that requires installation.

How to Set Up Remote Desktop Connection on Windows Using HelpWire

Here’s the step-by-step process to use HelpWire to initiate a remote desktop connection on Windows:
1. Register or Login to your HelpWire account.
If you don’t have a HelpWire account, register and create a new account by providing your email address or using your Google profile.

Skip this step if you have a HelpWire account. Start by logging in to your account by locating the button - “Login” and pressing on it. It should be at the page’s right corner. Next, provide your account details to get in.
Register or log in to your HelpWire account
2. Download HelpWire’s Operator Application.
Go to the “App Center” and find the HelpWire Operator application. Download the Windows installer on your system.
Download and install the HelpWire Operator app
3. Create new or choose an existing client.
If no client has been added before, create a new client. But if you’ve already created one, choose it from the “Clients” list. In the main toolbar, you will find a button next to each option.
Add a new client or select an existing one
4. Share the link with your client.
Find the Client app link from the client profile. It should be in the upper toolbar. Share this link with your client via email, instant messenger, SMS, or any other channel you and the client find convenient.
Share the link with your client
5. Get access permission.
After the client receives the link, wait for them to install and launch the HelpWire Client application on their systems. Once done, click on the button “Request Access” and wait for the client to approve your request again.
Get access permissions from the remote client
6. Connect to the remote client.
Initiate a remote desktop control session to a remote client from your Windows workstation by pressing the “Connect” button. The button should be in your chosen client profile tab.
Connect to your remote client from your Mac
7. End the remote session.
Once you’re done with your remote control task, end the remote session. There are two ways to do that:

  • Close the Windows HelpWire Operator application on your computer with the standard system windows closed.
  • In the Operator toolbar, locate the red button and press it.
  • On the remote computer, close the HelpWire Client application.
End the session

Advanced Capabilities of Our Remote Desktop Software for Windows

Cross Platform Support

Cross Platform Support

HelpWire is a cross-platform solution, supporting Windows, macOS, and Linux. So, you can connect from your Windows computer to any Windows, Linux, or macOS systems and vice versa.
Compatible Windows Versions

Compatible Windows Versions

HelpWire’s Remote Desktop Software is compatible with Windows versions 7 and later.
Simple Free Remote Desktop for Windows

Simple Free Remote Desktop for Windows

Connect your computer to client workstations and computers effortlessly in real-time via uniquely generated links with the help of HelpWire’s Remote Desktop Software.
Control Multiple Workstations

Control Multiple Workstations

Deliver concurrent and smooth remote support to your client’s various remote desktops, workstations, and devices, irrespective of the operating system they run on.
File Transfer

File Transfer

Copy and paste files into HelpWire’s remote control window to send them to your clients easily and securely. Rest assured no one can intercept your files as HelpWire secures your remote connections with advanced technologies.
View Multiple Screens Simultaneously

View Multiple Screens Simultaneously

View and manage multiple remote computer screens simultaneously to enhance your operational efficiency. This saves you time spent managing separate screens on different computers.
Detect OS Information

Detect OS Information

HelpWire automatically detects your remote client’s operating system details, like name, version, type, etc. This helps you understand all the compatible systems you can connect to and perform your desired tasks.
Centralized Client Profile

Centralized Client Profile

Let HelpWire collect details of your client's devices and workstations and consolidate them under a single client profile. This allows you to quickly view all the devices associated with a client and provide them with faster and more effective support.
Support Chat

Support Chat

To address your client's issues proactively, use HelpWire Chat. It will help enhance the efficiency of your on-demand remote support and keep clients satisfied with your response.
Client Management

Client Management

HelpWire provides essential tools such as detailed client lists and support session history. It helps you manage your clients effectively and provide them with tailored support based on past interactions and concerns.
Team Management

Team Management

Add or remove team members whenever you want and manage your support team based on current needs.

Windows Remote Desktop for Any Role, Need and Industry

System Administrators

System Administrators

Operate your computer and network securely and easily from a remote location with HelpWire.
Learn more
Help & Service Desks

Help & Service Desks

HelpWire offers advanced remote access and control functionalities. This not only helps you enhance your support service quality but also your support processes. As a result, you can deliver prompt and accurate support to your clients and keep them happy.
Learn more
Freelance IT Experts

Freelance IT Experts

With a pool of freelance IT experts ready to help your clients whenever they want and wherever they are, you don’t have to think twice about operational disruptions. They provide efficient hands-on remote support to your clients whenever they face any issues.
Learn more

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024