HelpWire is Your Go-to Free Remote Desktop Tool for Mac

Why HelpWire is the Best Remote Software for Mac vs Apple Remote Desktop?

Mac users are no stranger to MacOS’s screen sharing limitations. This feature is restricted to devices on the same network (or using the same Apple ID). One way to “bypass” this limitation is using the Apple Remote Desktop. Unfortunately, this tool is incompatible with other operating systems.

There is a better alternative for expanding Mac’s screen sharing capabilities: HelpWire. This tool is one of the best remote desktop for Mac options as it offers stable, secure, and fast remote connections between Mac, Windows, and Linux devices. And unlike most third-party software, most of Helpwire’s functionalities are free, accessible, and simple.

Compared to Apple Remote Desktop, HelpWire has the following upsides and downsides as a Mac remote access software:

Pros:

Cross-platform capability across Windows, Linux, and MacOS systems;
Intra Network connection isn’t required to work;
Convenient online address book for saving client details;
Operators can collaborate with the same client;
Seamless team management functionalities.

Cons:

Lack of unattended access;
Requires download and installation to local devices.

How to use HelpWire for remote desktop connection on Mac

Here’s how to set up a remote desktop connection from Mac to Linux or Windows using HelpWire:

Step 1: Register or log in to your HelpWire account

If you don’t have a HelpWire account yet. You can create a new one using your Google account or email address. Just click the “login” button in the upper right corner of the page and choose the suitable option.

Step 2: Download and install the HelpWire Operator app

Upon account setup, select your OS and click “Download Now” to download and install the client app into your device. Follow the on-screen instructions for smooth installation.

Step 3: Add a new client or select an existing one

After account setup completion, click “Add a New Client” on the main toolbar. You can also select an existing one from your Clients list.

Step 4: Share the link with your client

To connect with your client, copy the unique client app link and send it to your client via your preferred platform (email, SMS, or instant messaging app).

Step 5: Get access permissions from the remote client

Press the “Request Access” button after your client installs and opens the HelpWire client app. Wait until your client grants permission for system access.

Step 6: Connect to your remote client from your Mac

Press the “Connect” button in the client’s profile tab to start a remote desktop session from your Mac to the client’s device.

Step 7: End the session

When the session is done, you can close the connection in two ways:

Close the HelpWire Operator app on your Mac by pressing the red button in the HelpWire toolbar.
Alternatively, have the client close the HelpWire Client app on their end.

Here is the List of Advanced HelpWire Features for Mac Remote Desktop Control

Simple and Fast Remote Control

Establish seamless connection to clients' workstations with a unique link generated for each client.

Control Multiple Workstations

Establish concurrent connections to multiple remote workstations of the same client to perform software installations on all devices.

Cross-Platform Remote Control

Using HelpWire, you can connect from Windows and Linux to macOS and vice versa with any number of monitors.

Intuitive File Sharing

Use convenient built-in file transferring capabilities to copy and paste installation files to a remote workstation.

Multi-Screen View

The multi-screen option allows viewing and managing two or more computer screens simultaneously.

Workstation Details

HelpWire automatically recognizes and displays the name, type, and version of your remote client's operating system.

Workstation Grouping

No matter how many workstations your client has, they can all be discovered under one client profile.

Client Directory

Rapidly access client details via your team’s web portal with a well-organized list of client contacts.

Client Info

Establish a robust identification and personalized communication system by setting up individual client profiles and writing private notes for personal reference.

Centralized Contacts

Ensure a consistent and seamless support even if your primary operator is unavailable, as other operators of your company can also share and manage client contacts.

Role Hierarchy

Company owners can enjoy full control over the creation, management, and deletion of companies, while Support operators focus on remote assistance.

Cross-team Access

Owners can opt to manage their companies, while working as Support Operators in other companies.

Secure Remote Desktop Control for Mac

Is HelpWire a safe and secure remote desktop option for Mac? Yes, it is. HelpWire utilizes top-tier security features and protocols that secure your data without disrupting your remote desktop session.

Trusted Authentication Mechanism

HelpWire uses a safe user authentication service, Auth0, to authorize users and protect login information.

End-to-End Encryption

Data transfers are secured with industry-standard end-to-end SSL/TLS encryption, which ensures the privacy of all data transferred.

Secure Data Centers

With its cloud infrastructure built on AWS services, HelpWire guarantees effective security. Several well-known organizations like Netflix, Disney, and NASA use AWS as their trusted cloud service provider.

Firewall-Friendly

Stable remote connections can be established without the need for any configuration changes or port openings on the client’s firewall, thus maintaining network security.

Mac Remote Desktop Control App for Every Industry, Role, and Need

Customer Service Desks

HelpWire improves help desk support processes and increases the quality of support services by offering improved and updated remote control functionality.
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Remote Tech Support

HelpWire is swift and reliable in rendering effective remote support to customers facing software or system configuration issues.
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MSP Services

Managed service providers (MSP) can rely on HelpWire for swift and secure support for their customer’s information technology infrastructures and end-user systems.
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