Why Is Helpwire a Great Choice for Online Remote Support?

HelpWire’s feature set allows a remote technical team to offer users the same level of support as if they were onsite.

Secure Remote Connections

The web-based remote desktop generates a unique link to enable a secure connection to client workstations.

Connect to Multiple Clients Simultaneously

The free web-based remote desktop solution enables users to set up multiple simultaneous connections to streamline client support.

Multi-Screen View

The multi-screen feature enables the management of multiple screens simultaneously, allowing for more efficient work and reducing the time spent switching between different computers.

Workstation Groups

Client workstations can be grouped together to simplify management, enhance productivity, and provide quick online support.

Cross-Platform Connectivity

This online remote desktop provides cross-platform support for devices running the Windows, macOS, and Linux operating systems.

Simplified File Transfer

Transferring files to client machines is simplified during online remote support sessions with HelpWire’s cut-and-paste functionality.

Support Chat

HelpWire Chat empowers you to tackle client issues proactively, streamlining your remote support and boosting client satisfaction with prompt, reliable responses.

Automatic OS Detection

HelpWire identifies your remote client’s operating system details—such as name, version, and type—allowing you to quickly assess compatibility and seamlessly connect to perform your tasks.

How to Set Up a Remote Desktop Connection Online

1. Go to the HelpWire website at https://www.helpwire.app/.

2. Register or Login to your HelpWire account:

Log in to an existing HelpWire account by clicking the Log in button and entering your credentials. First-time users can create a new account using an email address or their Google profile.

Register or Login to HelpWire remote online desktop

3. Choose an existing client or create a new client:

Add a new client or select an existing one

4. Share the link with the client

by locating the Client app link in the user toolbar of the client profile. Send the link to your client via a secure email or instant message.

Share the link with your client for remote online support

5. Get access permission:

After the client receives the link, wait for them to install and launch the HelpWire Client application on their systems. Once done, request permission from the remote client after by clicking the Request Access button and waiting for client approval.

Get access permissions from the remote client for online remote support

6. Connect to the remote client

by selecting the Connect button on the chosen client’s profile tab.

Connect to your remote client for online remote support

7. Download HelpWire’s Operator Application:

If this is the first time you are connecting to a specific remote client, you will need to download and install the HelpWire Operator app.

7. End the remote session:

Be sure to terminate the remote control session when done.

Why Choose HelpWire’s Browser-Based Remote Desktop Over Competing Solutions?

HelpWire is a free online remote desktop solution unlike other subscription-based web-based remote desktop solutions. HelpWire provides a robust feature set and secure connectivity. The intuitive setup process only takes a few clicks to set up a connection to your remote client.

Pros:

User-friendly interface makes the software easy to use;
Secure connectivity with unique generated links;
Fast data transfers with remote clients;
Free for personal and commercial use.

Cons:

No version for mobile devices;
Does not support screen recording.

Let's take a look at some alternate online remote desktop solutions to see how they compare with HelpWire. We provide a chart after these reviews for easy comparison between the tools.

TeamViewer

TeamViewer is a popular online remote desktop tool offering users a simple interface and fast connection speed. Its web-based option lets teams achieve remote access without installing any software. Some limitations with the web version may make it inappropriate for your requirements.

Pros:

Simple and user-friendly interface;
Multiple pricing plans to fit your needs;
Many useful features for remote technical teams.

Cons:

The free version limits session length and provides limited features;
Previous breaches may raise security concerns;
The free version may be flagged for commercial usage, impacting session functionality.

Chrome Remote Desktop

Chrome Remote Desktop is popular with users because of its simplicity and integration with Google services. This web-based remote desktop solution is typically used for personal use and does not provide the features necessary for a professional technical support team.

Pros:

Cross-platform access;
Free to use;
Easy set-up.

Cons:

Sessions are limited to a single user;
Lacks advanced security by relying on Google account authentication;
Requires a Google account to use;
Limited features with no chat, user management, or screen recording.

ISL Online

ISL Online offers professional support teams a versatile RDP online solution. In addition to providing remote access, ISL Online features multi-monitor support and file transfer functionality. It also provides excellent security with multi-factor authentication and end-to-end encryption.

Pros:

Customizable branding for a professional look;
Multiple integration options;
Advanced reporting and analytics capabilities.

Cons:

Setup and accessing advanced features can be complex;
The free version provides limited features;
More expensive and alternative remote access online solutions.

Comparison Table of the best free web based remote desktop solutions

We believe HelpWire provides the best free online remote desktop solution for personal and business users.

Feature

HelpWire

TeamViewer

Chrome Remote Desktop

ISL Online

Free version

Free for business and personal use

Free version is only for personal use

Free for personal and business use

Free version limited to 15 days

Cross-Platform Access

Team and Client Management

Security

TLS/SSL, AES-256 encryption, Auth0 authentication, uses GlobalSign digital signatures, secure AWS hosting, client-controlled remote operator access.

Two-factor authentication,256-bit AES encryption, access controls.

Google account authentication, end-to-end TLS encryption, PIN protection.

256-bit AES encryption, session recording, two-factor authentication, self-hosting option.

Learning Curve

Simple to set up and use

More complex set up and usage

Easy setup and use

More complex set up and usage

Frequently Asked Questions

What is web-based remote desktop software?

Web-based remote desktop software provides users with a remote desktop via a browser, eliminating the need to install software. All users need is an internet connection to remotely access client machines to troubleshoot problems, perform maintenance tasks, and manage files.

Is it safe to use web-based remote access solutions?

Web-based remote access can be safe to use if it implements security measures like encryption, establishes secure connections, and requires multi-factor authentication. HelpWire minimizes risks and provides a secure environment for technical support professionals and their clients by employing best-in-class encryption standards and highly-reliable authentication methods.

How do I control my computer from another online computer?

Web-based online remote desktop solutions allow you to control your computer from another online computer. Tools like HelpWire, TeamViewer, and ISL Online are examples of tools that allow you to offer online remote support from a web browser.