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Free Online Remote Desktop Software

HelpWire provides users with a browser-based remote desktop solution that simplifies the process of offering remote technical support. This online remote desktop software gives technicians a user-friendly interface and comprehensive features that facilitate troubleshooting and resolving client issues. Technical teams can easily assist remote users using Windows, macOS, and Linux computers.
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G2
5.0
capterra logo
Capterra
5.0
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SourceForge
5.0
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TrustRadius
5.0

Why Is Helpwire a Great Choice for Online Remote Support?

HelpWire’s feature set allows a remote technical team to offer users the same level of support as if they were onsite.
Secure Remote Connections

Secure Remote Connections

The web-based remote desktop generates a unique link to enable a secure connection to client workstations.
Connect to Multiple Clients Simultaneously

Connect to Multiple Clients Simultaneously

The free web-based remote desktop solution enables users to set up multiple simultaneous connections to streamline client support.
Multi-Screen View

Multi-Screen View

The multi-screen feature enables the management of multiple screens simultaneously, allowing for more efficient work and reducing the time spent switching between different computers.
Workstation Groups

Workstation Groups

Client workstations can be grouped together to simplify management, enhance productivity, and provide quick online support.
Cross-Platform Connectivity

Cross-Platform Connectivity

This online remote desktop provides cross-platform support for devices running the Windows, macOS, and Linux operating systems.
Simplified File Transfer

Simplified File Transfer

Transferring files to client machines is simplified during online remote support sessions with HelpWire’s cut-and-paste functionality.
Support Chat

Support Chat

HelpWire Chat empowers you to tackle client issues proactively, streamlining your remote support and boosting client satisfaction with prompt, reliable responses.
Automatic OS Detection

Automatic OS Detection

HelpWire identifies your remote client’s operating system details—such as name, version, and type—allowing you to quickly assess compatibility and seamlessly connect to perform your tasks.

How to Set Up a Remote Desktop Connection Online

1. Go to the HelpWire website at https://www.helpwire.app/.
2. Register or Login to your HelpWire account:
Log in to an existing HelpWire account by clicking the Log in button and entering your credentials. First-time users can create a new account using an email address or their Google profile.
Register or Login to HelpWire remote online desktop
3. Choose an existing client or create a new client:
Add a new client or select an existing one
4. Share the link with the client
by locating the Client app link in the user toolbar of the client profile. Send the link to your client via a secure email or instant message.
Share the link with your client for remote online support
5. Get access permission:
After the client receives the link, wait for them to install and launch the HelpWire Client application on their systems. Once done, request permission from the remote client after by clicking the Request Access button and waiting for client approval.
Get access permissions from the remote client for online remote support
6. Connect to the remote client
by selecting the Connect button on the chosen client’s profile tab.
Connect to your remote client for online remote support
7. Download HelpWire’s Operator Application:
If this is the first time you are connecting to a specific remote client, you will need to download and install the HelpWire Operator app.
Download HelpWire for remote support
7. End the remote session:
Be sure to terminate the remote control session when done.
End the online remote session

Why Choose HelpWire’s Browser-Based Remote Desktop Over Competing Solutions?

HelpWire is a free online remote desktop solution unlike other subscription-based web-based remote desktop solutions. HelpWire provides a robust feature set and secure connectivity. The intuitive setup process only takes a few clicks to set up a connection to your remote client.
Pros:
  • User-friendly interface makes the software easy to use;
  • Secure connectivity with unique generated links;
  • Fast data transfers with remote clients;
  • Free for personal and commercial use.
Cons:
  • No version for mobile devices;
  • Does not support screen recording.
Let's take a look at some alternate online remote desktop solutions to see how they compare with HelpWire. We provide a chart after these reviews for easy comparison between the tools.

TeamViewer

TeamViewer is a popular online remote desktop tool offering users a simple interface and fast connection speed. Its web-based option lets teams achieve remote access without installing any software. Some limitations with the web version may make it inappropriate for your requirements.
Pros:
  • Simple and user-friendly interface;
  • Multiple pricing plans to fit your needs;
  • Many useful features for remote technical teams.
Cons:
  • The free version limits session length and provides limited features;
  • Previous breaches may raise security concerns;
  • The free version may be flagged for commercial usage, impacting session functionality.
Take a detailed look at the differences between TeamViewer vs HelpWire.

Chrome Remote Desktop

Chrome Remote Desktop is popular with users because of its simplicity and integration with Google services. This web-based remote desktop solution is typically used for personal use and does not provide the features necessary for a professional technical support team.
Pros:
  • Cross-platform access;
  • Free to use;
  • Easy set-up.
Cons:
  • Sessions are limited to a single user;
  • Lacks advanced security by relying on Google account authentication;
  • Requires a Google account to use;
  • Limited features with no chat, user management, or screen recording.
These disadvantages make HelpWire a better alternative to Chrome Remote Desktop for web-based remote desktop support.

ISL Online

ISL Online offers professional support teams a versatile RDP online solution. In addition to providing remote access, ISL Online features multi-monitor support and file transfer functionality. It also provides excellent security with multi-factor authentication and end-to-end encryption.
Pros:
  • Customizable branding for a professional look;
  • Multiple integration options;
  • Advanced reporting and analytics capabilities.
Cons:
  • Setup and accessing advanced features can be complex;
  • The free version provides limited features;
  • More expensive and alternative remote access online solutions.
Free pricing and a streamlined setup procedure make HelpWire an excellent alternative to ISL Online.

Comparison Table of the best free web based remote desktop solutions

We believe HelpWire provides the best free online remote desktop solution for personal and business users.
Feature
HelpWire
TeamViewer
Chrome Remote Desktop
ISL Online
1
Free version
Free for business and personal use
Free version is only for personal use
Free for personal and business use
Free version limited to 15 days
2
Cross-Platform Access
3
Team and Client Management
4
Security
TLS/SSL, AES-256 encryption, Auth0 authentication, uses GlobalSign digital signatures, secure AWS hosting, client-controlled remote operator access.
Two-factor authentication,256-bit AES encryption, access controls.
Google account authentication, end-to-end TLS encryption, PIN protection.
256-bit AES encryption, session recording, two-factor authentication, self-hosting option.
5
Learning Curve
Simple to set up and use
More complex set up and usage
Easy setup and use
More complex set up and usage

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
price icon
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024
Frequently Asked Questions