Reliable Free FixMe.IT Alternative
Looking for a free alternative to FixMe.IT? Try HelpWire – a remote desktop tool with innovative features, an intuitive interface, top-notch security, and easy setup.
- User-friendly interface
- Cost-efficient remote assistance
- Speedy remote desktop experience
HelpWire vs. FixMe.IT: Quick Comparison
Below is a comparative chart that summarizes the respective features, functionalities, and pricing structures of HelpWire and FixMe.IT.
| Feature |
HelpWire
|
FixMe.IT |
|---|---|---|
| Price | ||
| Price | Free for personal and business use | $39.00 per seat/month |
| Supported platforms | ||
| Supported platforms | Windows, macOS, Linux | Windows |
| Number of client workstations | ||
| Number of client workstations | Unlimited | Unlimited |
| Concurrent connections | ||
| Concurrent connections | Unlimited | Unlimited |
| Unattended access | ||
| Unattended access | ||
| File Transfer | ||
| File Transfer | ||
| Instant chat | ||
| Instant chat | ||
| Multi-monitor support | ||
| Multi-monitor support | ||
| Session reporting | ||
| Session reporting | ||
| Video session recording | ||
| Video session recording | ||
| Simultaneous workstations control | ||
| Simultaneous workstations control |
Key HelpWire Features
Here are some details regarding HelpWire’s top features to help you better understand how it compares to FixMe.IT.
Key features
Key features
Built-in Chat
Technicians can speed up real-time client communication and resolve technical issues with HelpWire’s Support Chat feature.
File Transfer
HelpWire supports the basic copy-and-paste feature that enables users to transfer files from the operator's system to the remote desktop window with ease.
Quick Session Start
Simply share a remote connection link with the client to initiate a session. No need to share IDs and passwords or perform complex configurations.
Client Management
Improve the speed and quality of your remote client management as HelpWire enables you to build detailed client profiles, view relevant device information, and add notes to remote sessions - all from your web account.
Team Management
HelpWire simplifies the creation, organization, and disbanding of support groups. It also streamlines shared client database management. With integrated team administration tools, your team can collaborate seamlessly to resolve issues and deliver top-tier remote support.
Security
For enhanced user security during remote desktop sessions, HelpWire features robust security measures such as Auth0 authentication, AES-256 encryption, AWS data centers, and permission-based access.
Remote Support for All Professions, Roles, and Industries
Freelance IT Experts
With HelpWire, freelance IT professionals can provide exceptional service to clients through remote hands-on support 24/7, no matter where you or the clients operate from.
Help & Service Desks
Elevate your helpdesk’s performance and service quality using HelpWire’s cutting-edge remote control and support functionalities that can boost customer happiness with prompt issue resolutions.
System Administrators
System administrators can use HelpWire to ensure that computer systems and networks are operated with seamless connection and top-level security from a remote location.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
FixMe.IT is designed with stringent security measures such as 256-bit AES encryption and optional two-factor authentication. However, despite the lack of any significant security breaches, many users have reported false positives from security software, like Malwarebytes, flagging the app. Moreover, some are concerned regarding the misuse of this app in "tech support" scams, but these are typically linked to unauthorized third-party access, not the software itself. Techinline, the developer, addresses such issues and emphasizes user caution when granting remote access.
No, FixMe.IT is not free for personal use, but it provides a 15-day free trial that enables users to experience all the program’s features without any commitment. A subscription is required to continue FixMe.IT’s service beyond the trial period.
Yes, HelpWire is the best free alternative to FixMe.IT. This tool mirrors FixMe.IT’s core functionalities for remote access and control. It is available for both business and personal applications without any fees.