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HelpWire Features
HelpWire is an ideal fit for those seeking to offer efficient on-demand remote support to their clients.
Provide real-time assistance to remote users with their consent. Resolve issues quickly and deliver outstanding support exactly when it's needed.
Unattended Remote Access
Access remote Windows workstations anytime, even when unattended. Efficiently perform updates, retrieve files, and troubleshoot issues with ease.
Cross-Platform Remote Support
Connect from Windows, Linux, and macOS with HelpWire, and support your remote clients using native applications on their preferred platform.
Simultaneous Access
Establish concurrent connections to multiple remote workstations of the same client.
Quick Start
Send a dedicated link to your client to initiate a tech support session. It’s up to you whether to create a complete client profile or move on to the subsequent request after a quick session.
File Exchange
Exchange files with your client by dragging and dropping them onto the HelpWire window.
Multi-Screen View
The multi-screen option allows viewing and managing two or more computer screens simultaneously.
Adjustable Screen Size
Adjust the remote client’s screen image to your preferred size. Select whether to fit the width or height, leave the original size or opt for the optimal fit.
Optimized Performance
Choose between the best possible data transfer speed or the highest quality of the remote screen image. Or let HelpWire make this choice for you automatically.
Admin Rights
Upon the client’s approval, run applications with admin privileges on remote workstations (only available for Windows computers).
Smart Connection
HelpWire selects the optimal network route to the remote workstation using dedicated proxy servers or P2P.
Revoke Access
Systemwide keyboard shortcut (and a special button in the Client app window) to revoke remote access to a supported workstation.
Support Chat
Exchange Text Messages in Real Time
Increase the efficiency of your on-demand remote support sessions by communicating with clients via the HelpWire chat.
Effortlessly send unlimited invitations to one or multiple email addresses, integrating the support Operators you need into your Company.
Role Hierarchy
Company Owners have the authority to create, manage, and delete Companies, while Support Operators concentrate on assisting remote clients.
Company Profile
Enhance your Company's identity by naming it and adding a logo, crafting a more professional approach when supporting your clients.
Cross-team Access
As an Owner, oversee your Company while also being a part of other Companies as a Support Operator.
Centralized Contacts
Operators within the same company can access and manage collective client contacts, ensuring seamless support continuity if the initial operator is unavailable.
Wait, There is More
Security
HelpWire employs industry-trusted authentication, hosts its cloud infrastructure in dependable data centers, and leverages enterprise-grade encryption. More on Security
Use Cases
Considering offering uninterrupted, secure, on-demand remote support? HelpWire has proven its efficacy across a range of use-case scenarios. Read All Use Cases
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