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HelpWire Features
HelpWire is an ideal fit for those seeking to offer efficient on-demand remote support to their clients.
Provide real-time assistance to remote users with their consent. Resolve issues quickly and deliver outstanding support exactly when it's needed.
Unattended Remote Access
Access remote Windows workstations anytime, even when unattended. Efficiently perform updates, retrieve files, and troubleshoot issues with ease.
Cross-Platform Remote Support
Connect from Windows, Linux, and macOS with HelpWire, and support your remote clients using native applications on their preferred platform.
Simultaneous Access
Establish concurrent connections to multiple remote workstations of the same client.
Quick Start
Send a dedicated link to your client to initiate a tech support session. It’s up to you whether to create a complete client profile or move on to the subsequent request after a quick session.
File Exchange
Exchange files with your client by dragging and dropping them onto the HelpWire window.
Multi-Screen View
The multi-screen option allows viewing and managing two or more computer screens simultaneously.
Adjustable Screen Size
Adjust the remote client’s screen image to your preferred size. Select whether to fit the width or height, leave the original size or opt for the optimal fit.
Optimized Performance
Choose between the best possible data transfer speed or the highest quality of the remote screen image. Or let HelpWire make this choice for you automatically.
Admin Rights
Upon the client’s approval, run applications with admin privileges on remote workstations (only available for Windows computers).
Smart Connection
HelpWire selects the optimal network route to the remote workstation using dedicated proxy servers or P2P.
Revoke Access
Systemwide keyboard shortcut (and a special button in the Client app window) to revoke remote access to a supported workstation.
Support Chat
Exchange Text Messages in Real Time
Increase the efficiency of your on-demand remote support sessions by communicating with clients via the HelpWire chat.
Effortlessly send unlimited invitations to one or multiple email addresses, integrating the support Operators you need into your Company.
Role Hierarchy
Company Owners have the authority to create, manage, and delete Companies, while Support Operators concentrate on assisting remote clients.
Company Profile
Enhance your Company's identity by naming it and adding a logo, crafting a more professional approach when supporting your clients.
Cross-team Access
As an Owner, oversee your Company while also being a part of other Companies as a Support Operator.
Centralized Contacts
Operators within the same company can access and manage collective client contacts, ensuring seamless support continuity if the initial operator is unavailable.
Wait, There is More
Security
HelpWire employs industry-trusted authentication, hosts its cloud infrastructure in dependable data centers, and leverages enterprise-grade encryption. More on Security
Use Cases
Considering offering uninterrupted, secure, on-demand remote support? HelpWire has proven its efficacy across a range of use-case scenarios. Read All Use Cases
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Users Talk about HelpWire Experience
5.0Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
