Fast and Free Alternative to DWService
Switch to HelpWire, the free DWService alternative that offers businesses enhanced features, intuitive usability, and no bandwidth restrictions.
- Free-to-use
- User-friendly interface
- Speedy remote desktop experience
HelpWire vs.DWService: Quick Comparison
Discover a comparison chart outlining the key features and functionalities of HelpWire and DWService.
| Features |
HelpWire
|
DWService |
|---|---|---|
| Price per month | ||
| Price per month | Free for personal and business use |
Free 6 Mbit/s maximum bandwidth |
| Supported platforms | ||
| Supported platforms | Windows, Mac, Linux | Windows, macOS, Linux, Android |
| Multi-monitor view | ||
| Multi-monitor view | ||
| Multiple workstations control per user | ||
| Multiple workstations control per user | Unlimited | Unlimited |
| Unattended Access | ||
| Unattended Access | ||
| Client Management | ||
| Client Management | ||
| Team Management | ||
| Team Management | ||
| Chat and collaboration | ||
| Chat and collaboration | Chat | |
| File transfer | ||
| File transfer | ||
| Remote desktop sessions at a time | ||
| Remote desktop sessions at a time | 1 | 1 |
| Session recording | ||
| Session recording | ||
| Customization | ||
| Customization | ||
| Mobile support | ||
| Mobile support | partial |
HelpWire Features
HelpWire stands out as a top remote support option compared to DWService, offering stable, high-speed connections, efficient management tools, and strong security protocols.
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Integrated Chat
The support chat feature allows real-time communication, giving technicians deeper insights into issues, which improves efficiency and speeds up assistance.
File Exchange
Effortlessly transfer files between the operator's system and the remote desktop using simple copy-and-paste functionality.
Client Management
Streamline remote client management by creating detailed profiles, accessing vital device information, and documenting support sessions, all easily accessible from your web account.
Team Management
Quickly create and manage support teams, collaborate on a shared client base, and work as a team to solve problems, providing top-tier remote assistance.
Robust Security
Ensure your data stays protected with HelpWire security features, including two-factor authentication, encrypted TLS/SSL channels, and robust AES-256 data encryption.
Diverse Remote Support Scenarios
IT Support
Enhance your productivity with HelpWire, a free remote support tool for freelancers, ideal for managing system setup, software installation, and other technical tasks.
Small and Medium-Sized Businesses
Improve efficiency and lower costs in your customer support team with an intuitive remote desktop service for POS systems, optimizing your remote assistance processes.
Help Desk
HelpWire acts as a secure remote desktop solution for SysAdmins, enhancing support operations and elevating service quality through its advanced control features.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
If you're seeking a DWService alternative for Mac, HelpWire is an excellent choice. It provides seamless remote control and remote access service, offering a more user-friendly experience with advanced features tailored for both personal and business use on macOS.
DWService is open-source software, but it operates more like a freemium service, as bandwidth exceeding 6 Mbps requires payment.
DWService secures data with SSL encryption, hashed passwords, and two-factor authentication, storing only essential details like authentication and access logs. However, no system can guarantee absolute security for electronic information.