Free ConnectWise Control Alternative
Dive into HelpWire — a powerful yet budget-friendly ConnectWise Control alternative. With its user-friendly design and consistent performance, HelpWire ensures you have all the tools necessary to provide efficient remote support.
- Budget-friendly
- Simple to navigate
- Consistent remote desktop performance
HelpWire vs. ConnectWise Control: Quick Comparison
Explore the differences between ConnectWise Control and HelpWire regarding features and pricing plans to guide your decision:
| Features |
HelpWire
|
ConnectWise Control
ConnectWise Control One
ConnectWise Control Standard
ConnectWise Control Premium
| ||
|---|---|---|---|---|
| Price per month | ||||
| Price per month | Free | $27 | $42 | $52 |
| Multi-platform support | ||||
| Multi-platform support | Windows, Mac, Linux | Windows, Mac, Chrome OS, Android, and Linux | Windows, Mac, Chrome OS, Android, and Linux | Windows, Mac, Chrome OS, Android, and Linux |
| Multi-monitor view | ||||
| Multi-monitor view | ||||
| Chat and collaboration | ||||
| Chat and collaboration | Chat | Chat, VoIP | Chat, VoIP | |
| File transfer | ||||
| File transfer | ||||
| Robust security | ||||
| Robust security | ||||
| Number of simultaneous remote desktop sessions | ||||
| Number of simultaneous remote desktop sessions | 1 | 1 | 3 | 10 |
| Number of technicians per license | ||||
| Number of technicians per license | 1 | 1 | Unlimited | Unlimited |
| Customization | ||||
| Customization | ||||
| Mobile support | ||||
| Mobile support | iOS, Android technician client only | iOS, Android technician, and guest client | iOS, Android technician, and guest client | |
| Helpdesk (other software, API) Integration | ||||
| Helpdesk (other software, API) Integration | Extensions only | Extensions only | Extensions only | |
| Unattended access | ||||
| Unattended access | 10 agents | Unlimited | Unlimited |
HelpWire Features
HelpWire stands out among remote support alternatives to ConnectWise, particularly for small businesses. Users gain full access to all features, ensuring reliable remote desktop control without straining the budget.
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Real-Time Chat
Engage with customers seamlessly using the instant customer support chat feature, facilitating better problem understanding and swift solutions.
Easy Session Start
Initiate support sessions smoothly by sharing a remote desktop connection link, eliminating the need for cumbersome passwords or IDs. No firewall or VPN configurations are required.
Multi-Monitor Support
HelpWire supports connections to multi-display computers, allowing you to easily switch between or view remote monitors side-by-side.
File Transfer
Transfer files to your client's remote desktop simply by copying and pasting them into the remote session window, negating the need for intermediary storage or hosting services.
Robust Security
Is HelpWire safe? Yes! With Auth0 authentication, firewall-friendly connections, AES-256 encryption, and secure AWS data centers, HelpWire ensures your data's security and privacy.
Remote Support for Various Needs and Services
HelpWire offers remote assistance solutions tailored to diverse requirements, making it the ideal ConnectWise alternative for small businesses, help desks, or independent IT professionals.
Tech Support
With HelpWire, a remote desktop software for on-demand and unattended access, you can seamlessly support your clients - whether it’s soft installation, system configuration, or routine maintenance.
Small and Medium-Sized Businesses
A free ConnectWise alternative, HelpWire offers remote support for POS systems, streamlining remote assistance to help businesses reduce costs and elevate their customer service levels
Healthcare
Ensure uninterrupted medical equipment function by remotely maintaining and updating software across the network, offering IT support for healthcare.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
No, but ConnectWise Control provides a 14-day free trial.
Yes, HelpWire is a ConnectWise alternative you can use for free, without hidden charges.
For businesses seeking a comprehensive remote desktop solution, HelpWire is an excellent choice. This free ConnectWise Control alternative provides user-friendly tools for remote support across various devices.
While HelpWire and ConnectWise Control share fundamental features, HelpWire offers free remote support for PCs, Macs, and Linux computers, making it a top ConnectWise alternative. Other notable solutions include AnyDesk, TeamViewer, GoToAssist, LogMeIn, and Splashtop, each catering to unique needs.