Practical and Free Alternative to Chrome Remote Desktop
Being a free alternative to Chrome Remote Desktop, HelpWire offers even more features that can be essential to you and your business, all with user-friendly simplicity.
- Free-to-use
- User-friendly interface
- Great for businesses of any scale
HelpWire vs. Chrome Remote Desktop: Quick Comparison
Explore a comparison chart highlighting the features and functions of both HelpWire and Chrome Remote Desktop.
| Features |
HelpWire
|
Chrome Remote Desktop |
|---|---|---|
| Price per month | ||
| Price per month | Free for personal and business use | Free for personal and business use |
| Supported platforms | ||
| Supported platforms | Windows, Mac, Linux | Windows, macOS, Linux, Android, iOS, Chrome OS |
| Multi-monitor view | ||
| Multi-monitor view | ||
| Multiple workstations control per user | ||
| Multiple workstations control per user | Unlimited | Unlimited |
| Team and Client Management | ||
| Team and Client Management | ||
| Chat and collaboration | ||
| Chat and collaboration | Chat | |
| File transfer | ||
| File transfer | ||
| Remote desktop sessions at a time | ||
| Remote desktop sessions at a time | 1 | 1 |
| Session recording | ||
| Session recording | ||
| Customization | ||
| Customization | ||
| Mobile support | ||
| Mobile support | partial | |
| Screen sharing | ||
| Screen sharing |
HelpWire Features
Examining important HelpWire features for remote desktop conection in comparison to Chrome Remote Desktop
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Integrated Chat
The support chat feature facilitates real-time communication between support teams and clients, empowering support technicians with deeper insights into issues to enhance efficiency and promptness in assistance.
File Exchange
Easily transfer files from the operator’s system to the remote desktop window by copying and pasting them.
Client Management
Enhance your remote client management by creating comprehensive client profiles, accessing critical device information, and annotating remote support sessions, all conveniently from your web account.
Team Management
Effortlessly create, manage, and dissolve support teams, access a shared pool of clients, and collaborate to solve problems as a team, delivering top-notch remote assistance.
Easy Session Start
Start remote sessions effortlessly by sending your clients the remote desktop connection link, eliminating the need for complex ID or password inputs.
Remote Support for Various Situations
IT Support
Free of charge remote support for freelancers, guaranteeing swift and effective support for users struggling with system complexities or software installation.
Small and Medium-Sized Businesses
Small and medium businesses can benefit from HelpWire, which offers free remote support software for SMBs, optimizing budget allocations and boosting support team productivity.
Help Desk
HelpWire acts as a secure remote desktop solution for SysAdmins, enhancing support operations and improving the quality of support services through its robust control features.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
If you're in search of a better Chrome Remote Desktop alternative that remains free, consider HelpWire. It is easier to use and provides a broader range of features for remote control and support, catering to both business and personal use at no expense.
The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes.
Accessing Chrome Remote Desktop without a Google account and the Chrome browser is not possible. This service, provided by Google, requires signing in with your Google account to use it.