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Updated on in How to, Troubleshooting

How to Resolve Splashtop Mouse/Keyboard Not Working

Author: Durga Prasad
Durga Prasad Article author

Splashtop is a convenient remote access tool, but sometimes users face certain issues while using it, such as audio not working, input mouse/keyboard not working in Splashtop, etc. 

If that’s the case with you, let’s talk about some of the ways you can troubleshoot these issues. 

Why a Mouse/Keyboard May Not Work in a Splashtop Session

Here are the reasons why the Splashtop keyboard not working or the mouse not functioning during a Splashtop remote session: 

  1. Faulty mouse/keyboard: If the mouse or keyboard is faulty, it won’t work on Splashtop. If they are not faulty and still not working, check if it’s connected properly to your device. 
  2. Wrong mouse settings: A mouse may exhibit click issues if it’s not correctly configured on your Windows computer. 
  3. Disabled hardware acceleration: Issues in a keyboard or mouse could happen if you don’t enable hardware acceleration settings in the Splashtop Streamer application. 
  4. App glitches: Sometimes the Splashtop app may malfunction due to bugs or corrupted files in it. If that’s the case, you must reinstall the app. 
  5. Software outdated or incompatible: If you use a Splashtop app version that’s incompatible with your Windows version or is outdated, you may experience a mouse or keyboard not working on your computer. 

3 Ways to Fix Splashtop Mouse and Keyboard Issues

If you are facing a Splashtop mouse not responding issue or a keyboard not functioning properly, check out the 3 methods to resolve these issues. It will ensure your mouse and keyboard work perfectly fine while streaming remotely using Splashtop. 

Method 1: Check the Hardware

Find out whether your mouse or keyboard is functioning correctly or not. 

For example, try connecting the same mouse or keyboard to any other device. You can also use a different set of mouse and keyboard while using Splashtop on your device. 

This will help you verify if your mouse or keyboard is at fault or not. If they are faulty, replace them. This way, you don’t have to walk down the path of troubleshooting. 

Method 2: Activate Splashtop Hardware Acceleration

If hardware acceleration is turned off, your keyboard and mouse may not function well in Splashtop. It’s a common issue that many users have faced. Here’s how to fix Splashtop keyboard lags or a mouse malfunctioning: 

  1. On your remote computer, launch the application Splashtop Streamer.
  2. Go to the tab Advanced. 
  3. Activate the Hardware Accelerator by checking the box near it. 

Method 3: Change Mouse Settings

Attention! This method is only applicable to the mouse.

Suppose your mouse hardware is not faulty, so why is it not responding well? The fault could be in its settings. Try changing the mouse settings on your Windows computer:

  1. Open Windows Settings by pressing Win + I. 
  2. Navigate to Ease of Access > Mouse.
  3. Activate “Control your mouse with a keypad.” You will find this option on the right side. 

Updating mouse settings on your Windows computer will force the system to recognize a continuous mouse connection and configuration issues would also be fixed. 

Mac Users: If you are connecting to a Mac device, enable security and privacy settings to be able to use the mouse and keyboard.
However, if the issue still persists while using the keyboard and mouse in Splashtop, try:
  • • Reinstalling the Splashtop app
  • • Updating Splashtop
  • • Contacting the Splashtop support team for assistance 

Choose HelpWire as a Reliable Alternative

If you are annoyed with constant mouse and keyboard functionality issues while using Splashtop, there are better alternatives available, such as HelpWire. 

HelpWire is a FREE remote desktop solution that allows you to connect to remote devices efficiently while ensuring you don’t have to struggle using your mouse or keyboard. The platform comes with plenty of valuable features, powerful performance, and security to make your remote connection an easy ride. 

Here’s what you get with HelpWire:

  • • Useful tools to enable remote support and manage your distributed team. 
  • • Allows you to control client systems remotely and resolve issues proactively using tools, such as multi-monitor support, screen sharing, reboot control, session recording, etc. 
  • • Real-time support chat to ease communication and resolve issues effectively 
  • • Smooth collaboration with options to transfer files securely, share issue resolution updates, live message exchanging, etc. 
  • • Simplifies client management with tools to organize client lists, prioritize tasks, access previous interaction history, and store device information to track and resolve issues with better context 
  • • If you are a team, HelpWire provides useful team management features, such as assigning permissions and roles, monitoring activities, and collaborating with members.

HelpWire offers additional features, such as end-to-end encryption for cyber security, session flexibility, and cross-platform compatibility. This allows users to assist their clients remotely no matter where they are without software installations. HelpWire is reliable and free to use and you can use all its features once you complete the registration.

Tags:
Splashtop, Tips & Tricks