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Updated on in How to, Troubleshooting

How to Troubleshoot Splashtop Remote Sound Issues on Mac & Windows

Author: Durga Prasad
Durga Prasad Article author
If you’re experiencing audio issues when streaming audio remotely through Splashtop, this guide provides practical solutions to resolve those problems. It also introduces you to a free alternative to Splashtop, so you you will be able to communicate freely and provide remote assistance without any sound issues.

How to Fix Splashtop Audio Not Working Issue on Windows

If you are a Windows user, let’s find out how to fix Splashtop remote audio issues on Splashtop in two effective ways:

Method 1: Verify the Output Sound Setting

If the sound output settings are incorrect, you may experience audio issues in Splashtop during remote access. 

In Splashtop, you have the option to route sound exclusively to:

  • ● the local device;
  • ● the host or remote device;
  • ● to both.

When you adjust the output sound settings, the audio issue should be fixed. Here’s the step-wise process of how to do that:

  1. On the host or remote device, open the Splashtop Streamer app.

  2. Go to the Settings tab.

    ● Check if the output sound configuration is correct or not.

    ● Check if the output sound over the remote connection is enabled or not.

  3. For an ongoing remote session:

    ● Disconnect the session.

    ● Reconnect. It will refresh your connection and automatically apply the updated audio configuration.

Method 2: Review System Settings on Windows

If your Windows system settings are not correctly configured for remote audio access, Splashtop sound quality issues could happen. Reviewing and adjusting system settings could resolve the problem. Here’s the step-by-step process to do that:

  1. Click on your Windows system’s Start menu. Open Settings.

  2. Choose the section System.

  3. Click on the option Sound. On the right side, you will see a panel Related Settings.

  4. In the list of options, find and click on the Sound Control Panel.

  5. Under the tab Playback:

    ● Check whether the list has your audio output device or not.

    ● If the list has it, choose the device and click on Set Default. It will set the device as the default device.

With the above steps, you should be able to troubleshoot remote audio issues while using Splashtop on Windows.

How to Resolve Splashtop Remote Sound Issues on Mac

We will offer three methods to solve the problem of no sound in Splashtop on your Mac device when accessing remotely.

Method 1: Install a Sound Driver

Sometimes, a Mac device doesn’t recognize the Splashtop sound driver you need for remote audio streaming or it’s not installed at all on the device.

Ensure that your Mac device has the correct sound driver installed to be able to stream sound through Splashtop during a remote connection. If not, install the sound driver. Here’s how to install the driver step-by-step:

  1. Open System Preferences. Find and click on Sound.

  2. Check whether the tabs “Input” and “Output” have Splashtop Remote Sound appearing under them.

  3. If it doesn’t appear:

    ● On the host or remote device, open the application Splashtop Streamer.

    ● Navigate to the tab Settings. Click on Install Sound Driver.

    ● Once you have installed the driver, restart your Mac system. This will complete the process and should resolve the Splashtop remote audio issue.

Method 2: Review Microphone Permissions

In order for the Splashtop remote audio streaming to work on macOS 10.14 and newer, you must enable Microphone permissions. If it’s disabled, there will be no sound in Splashtop sessions. Here’s the step-by-step process:

  1. Go to System Preferences on your Mac device. Choose Security & Privacy.

  2. Click on Microphone and find out if Splashtop Streamer is checked.

  3. If not, check it to enable sound streaming remotely through Splashtop.

Method 3: Change Output Sound Settings

If you don’t have the Splashtop Streamer application configured properly for sound output during remote audio streaming, sound issues may happen on Mac.

If the output sound settings are not configured properly, you won’t be able to stream Splashtop audio streaming. Let’s understand how to do that:

  1. On your host or remote Mac device, open the application Splashtop Streamer. Navigate to the tab Settings.

  2. Check if this option is checked – “Output sound over the remote connection only”.

  3. If a remote session is ongoing currently,

    ● Disconnect the remote connection.

    ● Reconnect. It will apply the updated settings for Splashtop remote audio streaming.

With the above steps, you should be able to perform a Splashtop audio distortion fix on your Mac device.

Useful tip:  To make everything work properly – download and install Splashtop Streamer for Mac 3.3.8.0 or newer versions.

Get HelpWire as a Dependable Alternative

If after performing fixes, you frequently face Splashtop audio issues, you can explore other alternatives, such as HelpWire. HelpWire is a free and simpler Splashtop alternative that you can use to stream audio remotely without hiccups. It’s a remote desktop tool that comes with useful features, powerful performance, and security to make your remote connection smooth.

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Splashtop, Tips & Tricks