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Significant Update: HelpWire Now Supports Linux!

Author: Bohdan Mantula
Bohdan Mantula Article author
HelpWire Linux Release

We are excited to announce that HelpWire, our versatile remote desktop software, now supports Linux! With this update, HelpWire extends its compatibility beyond Windows and macOS, enabling users to access computers across all major platforms. This expansion underscores our commitment to providing a comprehensive and inclusive remote support app for home and professional use.

HelpWire is designed to be user-friendly and powerful, excelling in ease of use and quick setup. With the addition of Linux support, users can now enjoy HelpWire’s robust features across a wider range of devices and operating systems. Specifically, HelpWire supports: 

  • • DEB packages: Ubuntu 18.04, 20.04, 22.04, 24.04; Debian 11 “bullseye”, 12 “bookworm”. 
  • • RPM packages: CentOS 9, RHEL 9, Fedora 39, and 40.

It’s important to note that the team is rolling out all functionality step by step, starting with the release of the operator module. The client module is still being tested but will be available soon.

Key Features and Benefits for Linux Users

  • Cross-Platform Support:
    With native applications for Windows, macOS, and now Linux, HelpWire allows you to assist clients regardless of their operating system.
  • Real-Time Support Chat:
    Engage with clients through real-time chat, enhancing communication and efficiency during remote support sessions.
  • Effortless File Transfer:
    Transfer files between your computer and the remote session and vice versa using the simple copy-paste method.
  • Simple Session Initiation:
    Start remote sessions quickly by sharing a unique link with your client, eliminating the need for complex session IDs, passwords, or additional configurations.
  • Control Multiple Workstations:
    Manage and switch between multiple desktops of a single client simultaneously.
  • Enhanced Security:

    HelpWire employs industry-grade authentication, permission-based access, and AES-256 encryption to ensure that all data transfers are secure. HTTPS and WSS protocols protect your sessions in reliable data centers.

    With these features, Linux users can now leverage HelpWire's functionality to streamline their remote support tasks, ensuring they have all the tools necessary for efficient and secure remote desktop access.

Stay Connected

At HelpWire, we’re constantly improving our software to meet your needs. Future updates will include unattended remote access and more customization options for greater control. Stay updated on these developments and see how HelpWire can enhance your remote desktop experience. Follow us on social media for exciting updates!

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