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Uninstall Splashtop: How to Uninstall Splashtop on Windows & Mac

Author: Emma Collins
Emma Collins Article author

Splashtop is a widely popular software that facilitates remote connection between computers and mobile devices. However, for some reasons, many users wish to uninstall this application to get rid of technical issues (e.g. freezing, failed updates, internal errors), switch to a better remote desktop tool, or perform a clean reinstall. 

Unfortunately, uninstalling Splashtop is not as simple as dumping it into the Trash folder or clicking the uninstall option. Users must perform additional steps to ensure that the removal of the app from their device won’t lead to complications. 

In this article, we’ll guide you to safely uninstall Splashtop Business and Splashtop Streamer on both Mac and Windows.

Uninstall Splashtop on Windows

To properly remote Splashtop from Windows, you need to perform the standard uninstallation process or apply advanced methods (use cleanup tools or command-line uninstallation).

Standard Uninstallation Process for Splashtop Business/Streamer Apps

Standard Uninstallation Process for Splashtop Business/Streamer Apps

  1. Open “Settings” > “Apps”.

  2. Look for Splashtop Business or Splashtop Streamer in the list of installed programs.

  3. Uninstall the Application:

    • Click on the application and select Uninstall.

    • Follow the on-screen prompts to complete the uninstallation.

Oftentimes, the steps above will delete the Splashtop application and its program files in your system.

Using Splashtop Uninstaller Tools

Using Splashtop Uninstaller Tools

You can also use specialized tools from Splashtop to remove their applications from your machine. You can download them by accessing the following links:

Upon download of any tool above, extract the file and run the “Cleanup” tool. Select the relevant Splashtop application  (Business or Streamer). Click Clean and wait for the process to complete.

Use Command Prompt to Uninstall Splashtop

This option works if you have a Splashtop installer file. For example, if you need to uninstall Splashtop Streamer V3.3.6.0 for Splashtop On-Prem, you will require the corresponding .exe installer file for that specific version.

Follow the steps below:

  1. Open Command Prompt on your computer. You can press the Win + R keys simultaneously to open the Run dialog box, type “cmd” into the box, and click OK.

  2. Run the following command in the Command Prompt to uninstall the Splashtop application:

    Name_Of_File.exe msiexec /qn /x setup.msi

  3. Replace Name_Of_File with the exact name of your Splashtop installer file. Note that this method will perform a silent uninstallation of Splashtop without requiring further user interaction.

Upon uninstallation of Splashtop, some of its files are still present in your drive. So, it is highly recommended to delete them: 
  1. Open File Explorer and go to: C:\Program Files (x86)\Splashtop
  2. Delete the Splashtop Business or Splashtop Streamer folders.
  3. Clean the Registry (Optional for Advanced Users):
    • • Press Win + R, type regedit, and hit Enter.
  4. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Splashtop.
    • • Delete any Splashtop-related keys.
  5. Restart Your PC to complete the removal process

Uninstall Splashtop on Mac

To remove Splashtop Streamer/Business completely on a Mac device, you need to perform the standard uninstallation process that will wipe all of its program files in the system. You might also need to do manual removal of leftover files using the official Splashtop DMG uninstaller.

Standard Uninstallation Process for Business and Streamer Apps on Mac

Before you apply the standard procedure to uninstall and delete Splashtop Streamer (or Business ) files in Mac, the application must be terminated first. Now, here’s how to uninstall Splashtop on macOS. 

Standard Uninstallation Process for Business and Streamer Apps on Mac

  1. Move the Splashtop Streamer Mac or Business Application to Trash. Do this by clicking “Finder” then “Applications”.

  2. Locate Splashtop Business or Splashtop Streamer, then drag it into the Trash.

Using the Splashtop DMG Uninstaller

Using the Splashtop DMG Uninstaller
To ensure that all Splashtop files are wiped on your Mac device, follow the steps below.

  1. Using the DMG Uninstaller

  2. Locate the Splashtop Streamer\Business DMG File.

  3. Open the DMG file.

  4. Double-click on the “Uninstall Splashtop Streamer” or “Uninstall Splashtop Business” script.

  5. Follow the prompts to complete the uninstallation.

It is likely that many of Splashtop files stay with your device even after app removal, to completely delete them, follow the steps below: 
  1. Open Finder > press Shift + Command + G.
  2. Enter the following directories one at a time and delete relevant files:

    ~/Library/Application Support/Splashtop
    ~/Library/Preferences/com.splashtop.*
    ~/Library/Caches/com.splashtop.*
  3. Right-click the Trash icon and select Empty Trash.
  4. Restart Your Mac to finalize the uninstallation.

Bonus tips: Uninstalling Splashtop Streamer/ Business App Remotely

If you cannot access your computer device, you can still uninstall the Splashtop Streamer or Business application remotely using our methods below.

Deleting the Computer from the Splashtop Business App

When to Use: Quick removal from your list without disrupting the remote device.

  1. Open the Splashtop Business application.
  2. Locate the computer you want to remove.
  3. Use the “Delete Computer” option.

Result: Your computer is now excluded from the Splashtop list of accessible devices.

Note: 
  • •The Splashtop Streamer app remains installed on the remote computer but will be logged out. No notifications are sent to the end user.
  • •Moreover, the removal of computers from the Splashtop Business app does log out but does not fully uninstall Streamer.

Manual Uninstallation via Remote Access

When to Use: If you have temporary remote access and want to perform a clean manual uninstall or if you still have a live connection to the remote computer:

  1. On the remote machine, open Settings > Apps > Installed Apps.
  2. Find Splashtop Streamer or Splashtop Business in the list.
  3. Click Uninstall and follow the prompts.

The application will be uninstalled, and your remote session will disconnect automatically.

Silent Uninstallation via Command Line (Advanced Method)

When to Use: Automated or scripted deployments or scenarios where manual access isn’t possible.

For IT administrators or advanced users, you can perform a silent uninstall using a command line.

  1. Connect to the remote computer using your preferred method (e.g., remote CMD, RMM tools).
  2. Open Command Prompt as Administrator.
  3. Run the following command:

Msiexec.exe /qn /X {B7CE5A94-896A-41F5-BE95-25D78B486678}

This command silently uninstalls the Splashtop Streamer and will remove it without generating user notifications.

The Superior Splashtop Alternative for Windows and Mac

Upon removal of Splashtop from your computer, you need a more reliable replacement to ensure smooth remote access between your devices. Amongst remote software available in the market, HelpWire stands as the leading one with its feature-rich remote access solution for both individual and business needs. 

With high-performing tools for remote desktop control, real-time communication, and client management, HelpWire provides a seamless experience for managing and supporting remote connections.

Key Features of HelpWire

  • Remote Desktop Control
    Access and manage remote devices with screen sharing, session recording, and automatic reconnection.
  • Real-Time Communication
    Helpwire comes with built-in text chat that supports collaboration with clients during sessions for faster troubleshooting and resolution. 
  • Client Management Tools
    Use Helpwire to track client profiles, manage support cases, and organize your team with powerful management features.
  • Secure and Scalable
    Enjoy encrypted connections, white-label options, and scalability for businesses of all sizes.

Final Words

In this Splashtop uninstallation guide, you learned that the proper procedure to remove Business app or Streamer is through standard procedures or advanced methods that utilize specialized removal tools or command line prompts. The standard process is best for non-tech users while the advanced methods are best for IT professionals or those with high-level technical proficiency. 

Once you completely remove Splashtop from your device, you can install HelpWire, which provides better features for remote connection. This software also comes with free and reliable tools best for both Windows and Mac users.

Tags:
Splashtop, Tips & Tricks