categories
Updated on in How to

How to Uninstall LogMeIn Rescue on Desktop and Mobile

Author: Emma Collins
Emma Collins Article author

LogMeIn Rescue is a popular option when it comes to providing technical support remotely. While it has its fair share of advantages in terms of ease of use and ad hoc access, it’s not necessarily the best tool out there.

If you’re facing issues like slow file transfers, file size limitations, privacy risks, and expensive subscriptions, then you may want to uninstall LogMeIn Rescue. And we’ll show you how to do it properly, including methods of removing it on Windows, Mac, and mobile.

How to Remove LogMeIn Rescue from Windows

Uninstalling LogMeIn Rescue completely can be straightforward in most situations, but there are a few things to consider, such as the following:

  • • One-time use applets loaded during a remote session might not be completely removed once the session ends.
  • • Uninstalling the tool may cause conflicts with other software or corrupted files.
  • • Errors may include leftover files and entries from basic folders to advanced directories.

Third-party LogMeIn Rescue removal apps might also uninstall the app. However, upon testing, they can’t remove related files completely either. 

So, to clean your Windows PC of LogMeIn Rescue’s residual data, we devised the following step-by-step process:

  1. Uninstall LogMeIn Rescue from the Settings app
  2. Remove residual LogMeIn Rescue folders using File Explorer
  3. Clean up residual LogMeIn Rescue system registries using Registry Editor

Step 1. Uninstall LogMeIn Rescue from Settings

  1. Press Windows + I to open Settings, and go to “Apps > Installed apps.”

    Removing LogMeIn from installed apps menu

  2. From the list of installed apps, find the LogMeIn panel and LogMeIn Client.

  3. For each app, click the ellipsis button and select “Uninstall.”

  4. In another dialog, click “Uninstall” to finish.

If you’re on Windows 10, navigate to “Apps > Apps & features” instead to see your uninstallation options.

Step 2. Clean Residual LogMeIn Folders

As mentioned, LogMeIn Rescue might leave residual files and folders in your storage. Here are some locations to check.

  1. Press Windows + E to open File Explorer.

    Removing LogMeIn from installed apps menu

  2. Copy each of the following directories and paste them to the file path bar:

    a) C:\ProgramData\Microsoft\Windows\Start Menu\Programs\LogMeIn Control Panel
    b) C:\Program Files (x86)\LogMeIn
    c) C:\Users\%userprofile%\AppData\Local\Temp\

  3. Delete any relevant LogMeIn files in each location.

Step 3. Remove Leftover LogMeIn Registry Entries

Caution: Making changes to your system registry can result in unexpected functional issues for your Windows PC. Ensure that you have a working backup first before proceeding.

  1. Press Windows + R to open the Run utility.

  2. Type “regedit” and press Enter.

    Open dialog box and type regedit

  3. In the User Account Control dialog, click “Yes.”

  4. In Registry Editor, go to “HKEY_CURRENT_USER\Software” and delete the LogMeIn directory.

  5. Next, go to “HKEY_LOCAL_MACHINE\Software” and delete the LogMeIn folder.

  6. Go to “HKEY_LOCAL_MACHINE\System\Current Control Set\Services” and remove the following folders:

    a) LMIInfo
    b) LMIMaint
    c) LMImirr
    d) LMIRfsClientNP
    e) LMIRfsDriver
    f) LogMeIn

  7. Finally, go to “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run” and remove the “LogMeIn” string value.

    Deleting LogMeIn directories and folders

How to Delete LogMeIn Rescue from Mac

Deleting LogMeIn Rescue from Mac is far more complicated than on Windows. Some users experienced having stubborn applets that don’t disappear despite dragging them to Trash. Using Spotlight to accurately search for residual LogMeIn files and folders doesn’t prove to be effective, too. 

For a more detailed guide, we’ve decided to make a dedicated article titled “Uninstalling LogMeIn on Mac.” There, we break down the necessary steps to completely remove LogMeIn Rescue from your Mac, including manual uninstallation and the use of third-party apps.

How to Delete LogMeIn Rescue Completely from Mobile

The process for uninstalling apps can vary depending on your device’s operating system and manufacturer. In some cases, the uninstall option might not be immediately obvious. So, we’ll show you common patterns on how to remove LogMeIn Rescue on Android and iPhone.

Removing LogMeIn Rescue from an Android Phone

There are two locations where you can uninstall LogMeIn Rescue: Google Play Store and Settings. Choose whichever is more comfortable for you to use.

Method 1. Uninstall from the Google Play Store

  1. On your Android phone, open the Google Play Store app.

  2. In the upper right, tap your profile icon.

  3. From the menu that appears, tap “Manage apps & device.” Then, go to the “Manage” tab.

  4. Choose LogMeIn from the list and tap “Uninstall.”

    Uninstalling LogMeIn in Google Play Store

Method 2. Uninstall from Settings

Note: Interfaces and options may vary depending on the Android version and model of your device.

  1. In the Settings app, tap “Apps.”

  2. Find LogMeIn from the list of installed apps and tap it.

  3. In the “App info” section, tap “Uninstall.”

  4. Tap “Uninstall” when asked to confirm.

    Uninstalling LogMeIn in Android Settings

How to Remove LogMeIn Rescue from iPhone

You can either uninstall LogMeIn Rescue from your home screen, app drawer, or from the iPhone Storage section in settings.

Method 1. Long-Press to Uninstall LogMeIn Rescue

  1. On your iPhone’s home screen, long-press “Rescue” (the LogMeIn app).

  2. Tap the dash that appears on the app icon’s upper left corner.

  3. In the “Remove ‘Rescue’?” dialog that appears, tap “Delete App.”

    Long Press and remove LogMeIn in iPhone

Method 2. Uninstall from iPhone Storage

  1. Open Settings and tap “General > iPhone Storage.”

  2. From the list of installed apps, tap “Rescue.”

  3. In the app’s specific information page, tap “Delete App.”

    Uninstalling LogMeIn from iPhone apps list

Try the Best LogMeIn Rescue Alternative

If you still need the remote support capabilities that you used in LogMeIn Rescue, there’s no better alternative than HelpWire.

HelpWire is a secure and user-friendly remote desktop software that works on both Windows and Mac, allowing you to provide seamless tech support across platforms. Here’s more about why it makes for the best LogMeIn Rescue alternative:

It’s free. Unlike LogMeIn, which only offers a 14-day trial, HelpWire is entirely free of costs — whether it’s for personal or commercial use. This makes it suitable for individuals who just want to access their workstations from home or small businesses looking to manage their devices.

Easy session start. When responding to a support request, you can simply send a unique client app link to start a remote session. Unless you prefer to do so, there’s no need to create a complete profile for them. You can simply move forward to the next request.

Support chats. HelpWire lets you communicate with your clients in real-time during sessions for easier processing of access requests. It supports parallel chats, allowing you to assist multiple clients simultaneously. You can also maintain a unified message history across all clients’ devices and trace back previous troubleshooting sessions.

Client management. HelpWire keeps a detailed history of all your remote sessions, including the date, duration, and any notes you added. This makes it easy to refer back to past conversations and provide exceptional ongoing support to your clients.

HelpWire understands that every client interaction is unique. Whether it’s to facilitate basic remote access or troubleshoot complex software issues, it has the tools to get the job done.

Conclusion

Uninstalling the main LogMeIn app is easy, but it may also leave certain residual files and registry entries on your device. You should be able to completely clean them up now with this comprehensive guide.

With LogMeIn gone, HelpWire can provide you with the remote support capabilities that you need. It offers reliable desktop connections, is easy to use, and is entirely free of cost, whether it’s for personal or commercial purposes.

Tags:
LogMeIn, Tips & Tricks