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Updated on Published on May 27, 2024 in Reviews, Troubleshooting

AnyDesk Time Limit: What Causes It and How to Fix It

Author: Durga Prasad
Durga Prasad Article author

The free version of AnyDesk offers many useful features, yet it also has limitations that many users quickly face. Technically, AnyDesk does not enforce a fixed session time limit. However, users often report disconnections at certain intervals, most commonly after 60 minutes.

In some cases, anydesk free session duration limit drops to 15 minutes. This is not always caused by AnyDesk itself. The issue can come from security software on either the local or remote device, which may scan active connections and terminate them if an IP address is flagged as unknown or untrusted.

Here are the conditions under which you might experience session disconnections:

  • • If the “Allow direct connections” option is turned on in “Settings” under “Connections”, you may face disconnections. Turn it off and apply “General” on local as well as remote PCs.
  • • A firewall installed on remote or local computers or networking devices, such as routers, might interfere with the connection. Try turning it off and connecting again. Read more here.
  • • An antivirus program running on the remote or local device might disconnect the session. You may disable it for a while and try if the disconnection still persists.
  • • You can also try adding “/np” after the AnyDesk ID/Alias you want to connect to. For example: 000111222/np or test@ad/np.

Breaking Free from AnyDesk’s Restrictions with HelpWire

If you’re fed up with AnyDesk’s disconnections, limited features, and constant upgrade prompts, HelpWire might be the perfect alternative. It’s a completely free, seamless remote desktop solution for personal and business use, featuring an intuitive interface, strong security, and all the essential features. Check out the comparison table:

 HelpWireFreeSoloStandardAdvanced
Price per MonthFree for personal and business useFree for personal use only$26.01/ month$44.91/ month$100.71/ month
Remote Session Time Limits
Multi-Platform supportMac, Windows, and LinuxMac, Windows, iOS, Linux, ChromeOS, and AndroidMac, Windows, iOS, Linux, ChromeOS, and AndroidMac, Windows, iOS, Linux, ChromeOS, and AndroidMac, Windows, iOS, Linux, ChromeOS, and Android
Unattended AccessUp to 3 managed devicesUp to 100 managed devicesUp to 500 managed devicesUp to 1000 managed devices
Multi-Monitor View
File Transfer
Chat

Navigating Through the AnyDesk Free Limitations

If you’re still looking for ways to remove the limitations of AnyDesk’s free plan, especially if you’ve already run into a time limit, there are a few options you can try. While the options are few, the tips below may help improve your experience.

AnyDesk Session Limit

There are a couple of ways to bypass the AnyDesk free version session time limit. Let’s check them out:

  • • Whitelist Your AnyDesk Account

To use AnyDesk for professional purposes, you have to purchase a license. If you want to avoid disconnections during personal use, consider getting your AnyDesk account whitelisted. To do this, contact AnyDesk’s support team through their official website and submit a request form. 

The form will ask for your first and last name, registered email, 9-digit AnyDesk ID, country, and your intended use of the software. AnyDesk recommends this process to reduce abrupt session disconnections.

  • • Create a my.anydesk.com Account

In addition to whitelisting your AnyDesk account, you must create an account on my.anydesk.com. Creating your account is a simple process here once you enter your details. This will not only help you get started quickly and manage your account but also give you access to unlock additional features and enhance your experience using AnyDesk.

Limited Device Access

AnyDesk’s free license allows you to remotely access a maximum of 3 devices only. In addition, you can access only one device concurrently. So, if you want to access multiple devices remotely, it becomes problematic for you.

On exceeding the allowed number of devices, you will also receive a warning – “Session limit reached”. In this case, you will need to close other ongoing sessions or upgrade your plan to get more concurrent sessions.

Limited Features

If you are tight on budget, choosing the free plan may look like the best option for you. But when you actually use the software and explore the features, you will find it doesn’t have much to offer. AnyDesk’s free plan has limited features. It lacks advanced features such as session recording, remote restarts, REST API, phone support, custom branding, and more.

If you need advanced features, you may have to upgrade the AnyDesk plan.

Not for Commercial Use

AnyDesk strictly offers the free plan for personal use only, so you can’t use it for commercial or business purposes. If AnyDesk detects any commercial use, it will display the message “Commercial use detected” and may disconnect the session. This is a huge disadvantage for individuals working in remote setups or an entrepreneur growing a startup, but has a low budget in hand. They will face trouble using AnyDesk’s remote desktop software.

However, limitations in terms of features, device support, and usage impact various types of users, from individuals to businesses​. Startups and individuals wanting a reliable, remote connection can have a hard time using AnyDesk’s free version. An ongoing session can disconnect at any time, which is frustrating if you are in the middle of an important discussion or troubleshooting.

This is why users compare AnyDesk’s free and paid versions: many find the paid version a better option.

Useful tip:   Upgrading to a paid version offers many benefits, such as removing the session time limit, accessing advanced features, and harnessing more power for your business. You could try upgrading to AnyDesk’s paid versions. AnyDesk offers 4 paid plans – Solo, Standard, Advanced, and Ultimate. These pricing tiers offer a wide range of features, from basic to advanced, and cater to businesses of all sizes, including startups, small businesses, medium-sized businesses, and enterprises.

Conclusion

AnyDesk’s free version imposes session time limits and feature restrictions, which can be frustrating for users needing uninterrupted remote access. Solutions such as account whitelisting or upgrading to a paid plan may help, but they still have limitations. HelpWire offers a seamless, FREE alternative with no session limits, better performance, and robust security, making it the ideal choice for both personal and business use.

FAQ

Users often report disconnections at certain intervals, most commonly after 60 minutes. Once it exceeds, the session disconnects automatically, and the connections must be reestablished. If you need longer session time for your work, you need to upgrade the service or find an alternative to AnyDesk.

 

AnyDesk’s free version doesn’t require a license and is available for personal use only, like accessing devices from another place or helping your family access home devices. However, you can’t use the free version for commercial purposes, such as providing IT support or managing remote work, etc.

Yes, if you want to use AnyDesk for professional purposes, you’ll need to purchase a license, starting at $22.90 per month. Professional use cases include offering remote support to customers, supporting employees in hybrid or remote settings, and managing multiple high-performance devices for business use.

For personal use, AnyDesk remains free.

Tags:
AnyDesk, Comparison, Free